The Biostatistics Center of the Milken Institute School of Public Health is an off-campus research facility of The George Washington University located in Rockville, Maryland. The Biostatistics Center serves as the data coordinating center for large scale multi-center clinical trials and epidemiological studies funded by federal agencies including the National Institutes of Health. The Biostatistics Center is a leader in the statistical coordination of major medical research programs of national and international scope. Visit our website at: www.bsc.gwu.edu.
This position serves as Windows Systems Engineer I and End-User Desktop Support. The position provides full spectrum of software and hardware support to our on-site and remote client community in areas of expertise to include: full knowledge and understanding of MS Windows operating systems and Office Suite software installation/customization and support, hardware troubleshooting and repair, desktop disk imaging and deployment and LAN connectivity. This position implements necessary infrastructure that is needed to apply patching and updates to desktop systems and manages these services independently; takes charge of other infrastructure systems and manages and maintains these independently; is responsible for maintaining and expanding services and production infrastructure, often contributing to development efforts and strategic planning. Contributes to the team and the organization by researching upcoming technologies and how to incorporate these within the organization.
Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
Minimum Qualifications
Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 5 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study plus 3 years of relevant professional experience. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Preferred Qualifications
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Strong communications and customer service skills with the ability to provide top tier customer support to the local user community.
Prior experience in the following:
Administering and maintaining MS Windows operating systems and related software within a complex computer environment.
Managing, monitoring and ensuring the availability of infrastructure systems and servers.
Hardware troubleshooting and repair of desktops, laptops and servers.
Network administration, security, backup and redundancy strategies.
Design and operational support of infrastructure systems with minimal supervision.
Identification of organizational needs and research and development of solutions to address these needs.
Scripting languages and automation.
Hiring Range $68,359.64 - $131,081.36
GW Staff Approach to Pay
How is pay for new employees determined at GW?
Healthcare Benefits
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
II. JOB DETAILS
Campus Location: Rockville, Maryland
College/School/Department: Biostats
Family Information Technology
Sub-Family Systems Engineering
Stream Individual Contributor
Level Level 3
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: Monday through Friday, 9:00 am to 6:00 pm
Will this job require the employee to work on site? Yes
Employee Onsite Status On-campus (in person)
Telework: No
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions To Applicants
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S013000
Job Open Date: 05/01/2024
Job Close Date
If temporary, grant funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement
The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.
Seniority level
Associate
Employment type
Full-time
Job function
Project Management, Information Technology, and Customer Service
Industries
Higher Education and Research Services
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