From the course: Expert Tips for Answering Common Interview Questions

Candidate answer and feedback

From the course: Expert Tips for Answering Common Interview Questions

Candidate answer and feedback

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(energetic music) - Okay, let's see how a candidate might answer this question. I'll be back in a moment with some feedback. - Okay, I've got one. The day before a major management review I was told we only had 10 minutes to present our project instead of the promised 15. Most of our team members agreed to shorten their remarks. One person refused to make changes. I suggested that we sit down over coffee and talk about it. I started as the listening letting him explain how hard he'd worked. And I realized the issue wasn't about the length of his speech, but more about him being recognized for really doing a really thorough job and getting his presentation together. I mean, he was really proud of his work. So, we talked about another way of recognizing his efforts. We acknowledged him in our team newsletter. When we wrapped up that part of the conversation he actually volunteered to shorten his part of his speech. By treating his contributions with respect I guided him to a better outcome. - All right, this is a great example of low key persuasion in action. of surfacing the real underlying issue. It's all about respect. You create an alternate path that supports this goal without wrecking the entire project. And you sum up well at the end showing how you can be persuasive, but without dominating the conversation. Your tone is friendly and generous and you smile a lot, which really makes the story come to life. It shows me how your sincere and caring style really helps win people over. really helps win people over.

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