Ahmed Hussain’s Post

Speaking of digital transformation, its true purpose has always been clear: to provide experiences that add value to both end customers and businesses. In the B2C environment, differentiation and loyalty are primarily forged through hyper-personalized experiences and tailored offers for each consumer. How do you think I could do this? The key lies in harnessing real-time data and analytics provided by artificial intelligence. This combination enables business-generating decisions and enhances customer experiences to reinforce satisfaction, retention, and long-term value. We invite you to contact us and discover how we can together amplify your company's impact in the digital era at Proceti: https://lnkd.in/eqUiyNCS

🔵 Revolutionising Rewards: The Art of Loyalty Mastery 🔵   In today's competitive marketplace, a transformative approach to customer loyalty is crucial.   • 🌐 Understanding Your Audience: To master the art of loyalty, it is essential to know your customer's preferences and behaviours. Dive deep into demographic data and buying habits to tailor rewards that resonate.   • ��� Personalisation is Key: Gone are the days when one-size-fits-all rewards sufficed. Today's consumers crave personalised experiences. Leveraging AI technologies can help deliver bespoke offers, enhancing customer engagement.   • 💡 Innovative Reward Strategies: Innovation fuels loyalty. Think beyond traditional points systems - consider experiential rewards or partnerships with complementary brands for reciprocal benefits.   • 🔄 Continuous Improvement: Remember, loyalty strategies should evolve as your customers do. Regularly review and refine your program based on feedback and performance metrics.   Mastering the art of loyalty isn't just about offering the best reward - it’s about understanding what motivates your audience and leveraging this insight to create meaningful connections 💪💼   In our quest for #CustomerLoyalty, we must focus on creating a #CustomerExperience that transcends transactions and enters the realm of relationships 🤝   Remember folks, in this digital age where customer expectations are constantly shifting, let's not forget that at its core - #LoyaltyIsLove ❤️   #RewardsRevolution #Personalisation #Innovation

I'm a newbie to CX and even I know NPS is dead. Or is it? 🤔 Working in Marketing, I'm used to the death of many things. ☠ MQLs - dead. ☠ The funnel - dead. ☠ SEO - this one has more lives than a cat. ☠ Content marketing - since SEO is dead we might as well kill this one too. I could go on... But the thing is, *maybe* these things aren't dead... they're just being mis-used. MQLs are a neat metric for marketing teams to keep an eye on at the top of the funnel, but they shouldn't be rammed down the throats of sales reps. And NPS? Well, take limehome. In this interview with CX Today, Julia Katharina Zuber says they've increased NPS by 22% - and that's very cool. But what's really neat is that in listening to their guests they've made significant changes to their offerings, wether that's the design of their apartments, their signage or the furniture they're equipped with. And this, in turn, resulted in more nights booked 💰 Like all metrics, NPS can be used well or poorly. What matters is that customers are listened to and companies use their feedback to deliver the desired experience. #experienceledgrowth #xlg #CX

🌟 Unlock the Future of Customer Contact at CCW 2024! 🌟 I'm thrilled to invite you to an event that's much more than just another conference. This is where real-world solutions meet visionary thinking in the customer contact realm. Here’s what you can expect: 🚀 Strategic Alignment: Learn how to integrate your contact center with broader business goals, transforming it from a cost center to a strategic asset. 🌐 Omnichannel Excellence: Move beyond buzzwords to practical strategies for seamless omnichannel customer experiences. It's time to transition from multi to omni! 🤖 AI & Automation Mastery: Discover how to implement AI and automation in ways that add real value, enhancing efficiency and customer satisfaction without overcomplication. 🌟 Leading-edge Insights: Gain from international and local case studies, including insights from Zappos on customer engagement. 🤝 Networking with Purpose: Connect with industry leaders and peers who are tackling similar challenges and share invaluable insights. 💡 Practical Solutions for Today’s Challenges: Whether it's optimizing operations, navigating digital transformation, or managing talent retention, we've got it covered. Join us from February 28th to March 1st at The Star Gold Coast for an unmissable opportunity to propel your organization's customer contact strategy into the future. Don't miss out on the chance to transform your customer contact strategies and elevate your business. 🌟 🔗 Link to agenda: https://lnkd.in/g8446Tmz Get in touch with me directly for special ticket bookings with an exclusive Christmas discount! #CCW2024 #CustomerContact #Innovation #Networking #AI #Omnichannel #BusinessStrategy #customerexperience #cx

🔥 Exciting News! 🔥 I'm thrilled to share my latest article on Fulfilment Dynamics: Redefining the Loyalty Journey. 🌟💼   In today's fast-paced business world, understanding the evolving dynamics of customer loyalty is crucial for success. 💯✨ Let's dive into some key insights:   🚀 The Power of Personalisation: Tailoring experiences based on individual preferences enhances customer satisfaction and builds long-term loyalty.   🎯 The Role of Data Analytics: Harnessing data-driven insights enables businesses to identify patterns, anticipate needs, and deliver personalised offerings that resonate with customers.   💡 Building Emotional Connections: Beyond transactions, fostering emotional connections creates a lasting bond between brands and customers, leading to increased loyalty.   ⭐️ Innovation as a Differentiator: Embracing innovative technologies like AI and automation can streamline processes, enhance efficiency, and create memorable experiences for customers.   #FulfilmentDynamics #LoyaltyJourney #CustomerExperience   Let's revolutionise how we approach loyalty in this digital age. 🌐 Join me in redefining the loyalty journey! 💪✨ #customerloyalty #digitaltransformation #innovationinbusiness

🚀 Enhancing Brand Success with Data-Driven Loyalty Programs 🚀 The landscape of customer loyalty is shifting dramatically, with data-driven loyalty programs emerging as a crucial strategy for brands seeking competitive advantage. Jai Rawat of Zinrelo shared insights on leveraging zero and first-party data to craft personalized experiences that drive customer engagement. Evolution from Transactional to Holistic Traditional loyalty models focused solely on transactions. Zinrelo introduced holistic programs that reward diverse customer interactions across six dimensions—enhancing both retention and program effectiveness. The Power of Personalization Gone are the days of one-size-fits-all. Today's loyalty programs must utilize direct customer data for targeted experiences that resonate personally, increasing loyalty and purchases. Integration and AI Effective loyalty programs integrate seamlessly with other marketing systems and continuously adapt through AI and machine learning, improving customer segmentation and predictive analytics. Invest in Loyalty Brands must prioritize loyalty programs that foster genuine relationships and utilize AI to maintain relevance. This is not just about collecting data—it's about creating meaningful, actionable insights. Ready to revolutionize your loyalty strategy? Share your thoughts! 🌟 #LoyaltyPrograms #CustomerEngagement #BrandLoyalty #DataDrivenMarketing #Personalization #RetailInnovation Cogent Collective Sean Simon Tom Barbaro Dibyo Ghosh Link to the episode and clips are in the comments

"Today, customers simply assume that interactions in one channel will be connected, in real time, with interactions in all other channels to enable seamless, personalized experiences." That’s our Chief Client Officer P. Tate Olinghouse’s key message in his new article for The Drum Network. Tate unpacks the importance of harmonized #CX and how engaging customer intelligence is a key differentiator that builds trust with customers and gives brands a competitive advantage. Read his tips for bridging the customer intelligence gap: https://lnkd.in/e3EzxkMT

We’re thrilled to announce that Kenyatte Nelson, Chief Membership and Customer Officer, Co-op (UK) will be joining us at Customer Connect 2023 as our international keynote speaker.   As the UK’s leading convenience food retailer, and one of the world’s largest co-operative organisations owned by its millions of members, Co-Op’s customers truly do lie at the heart of the organisation. In a challenging economic climate and as the cost-of-living crisis continues to put pressure on consumers, Co-Op are doubling down on their customer-centric efforts; they’re investing £240m into their member proposition to better support their customers, drive loyalty, and fuel their growth.   In this session, Kenyatte will share what that commitment to the customer looks like for them as a member-owned business, and the learnings that non-co-operative businesses can take from their efforts. He’ll share how they’re leveraging the customer experience to drive incremental value for the business, and how they’re working to monetise their first-party data as part of that strategy.   Customer Connect 2023 will bring 150 most influential CX and customer insights leaders for an unparalleled day of learning, networking and conversation.   Buy tickets to Customer Connect 2023 here: https://bit.ly/CustC23   #CustomerConnect23 #CX #CustomerInsights

Extremely insightful post Ashish Gupta Sir on the key driving force for a business we all should focus upon-"CUSTOMER CENTRICITY". Customers are the ultimate beneficiaries of the value of the solutions created and maintained by a portfolio’s value streams. Customer Centricity is a mindset that focuses on creating positive experiences for the customer through the full set of products and services that the enterprise offers. Customer-centric organizations deliver whole-product solutions designed with a deep understanding of customer needs. This results in greater profits, increased employee engagement, and more satisfied customers in the private sector. Nonprofits and the public sector (governments) can achieve the resiliency, sustainability, and alignment needed to fulfill their mission. #eslsteellimited #transformingforgood

📰 News: 📰 --- Want to Boost Sales and Customer Loyalty? Here’s How! Are you ready to transform your retail business into a customer-centric powerhouse? 💡 Studies show that companies adopting a customer-centric approach see a --3x increase in purchase frequency-- and a --5-10% rise in average ticket size--. Today's retail landscape demands more than just great products; it requires leveraging data and AI to create exceptional customer experiences. Let's dive into why being customer-centric is your secret weapon for success! Embracing a customer-centric culture not only meets modern consumer expectations but also drives tangible business results. Companies that personalize their customer interactions see: 📈 --89% improvement in customer retention-- 🚀 --87% boost in repeat purchase rates-- 💰 --15% increase in customer lifetime value-- By harnessing the power of real-time data and AI, retailers can create personalized shopping journeys that not only delight customers but also drive more sales. Imagine understanding your customers' needs so well that you can predict their next purchase and engage them at just the right moments. It's not just smart business—it's game-changing. 👉 Ready to explore how a customer-centric approach can revolutionize your retail strategy? Share your thoughts in the comments and follow --AnniQ-- for more insights on transforming your retail business for the better! -CustomerCentric -RetailInnovation -DataDriven -CustomerExperience -AnniQ #Retail #Ecommerce #Commerce #Business #AIDriven #Digital #AI #Strategy #Innovation #ArtificialIntelligence #AnniQ https://lnkd.in/eWGV_bpH