Antony Taylor’s Post

We're excited to share with our friends in the performing arts and cultural sectors: The Ultimate Guide to Ticketing Systems, a new resource from us at Tixly that's set to make a real difference in how you manage your events. Why is this guide a must-read? In the ever-evolving world of event management, having a ticketing system that works for you is crucial. Our guide offers in-depth insights and practical advice, tailored to help your venue thrive. Inside, you'll find: - Expert tips for streamlining your ticketing process - Strategies to enhance your audience's experience - A peek into the future of ticketing technology We're keen to spark a conversation around these topics. What are the biggest challenges you face with ticketing? Where do you see the future of ticketing in our industry? Let's share ideas and learn from each other. Ready to elevate your ticketing approach? Read about The Ultimate Guide to Ticketing Systems now on the link below and get your own free copy. We can't wait to hear your thoughts! #Tixly #TicketingSolutions #PerformingArts #CulturalEvents #EventManagement #TicketingSystem

Ticketing strategies can make or break the success of live events, and that’s why having a strong secondary ticketing partner is essential to an event’s outcome. By aligning the secondary market with the primary, secondary ticketing partners help drive revenue and attendance for teams, venues and other rightsholders and offer opportunities for tailored pricing solutions through key insights and data. Read more >> https://lnkd.in/ghvEicAA

Looking to boost attendance and maximise revenue for your events and experiences? Here at Fuse, our Event Ticketing product offers a seamless solution for creating unforgettable moments while putting you and your team in full control! Here are just some of the features that will make your job easier and boost profits: 📅 Flexible Event Types: Whether it's a one-off affair or a recurring favourite, our platform simplifies back-end management, saving you precious time and effort. 📋 Waitlist Management: Never miss out on potential attendees! Activate a waitlist feature for sold-out events, ensuring every spot is filled automatically with cancellations. 💡 Pre-Event Registration: Gauge interest and generate buzz by allowing guests to pre-register for upcoming events, giving you valuable insights and data on demand. 📱 Apple Wallet Integration: Seamlessly integrates with Apple Wallet, providing customers with a convenient way to access and manage their tickets and saving time at door entry. 🍷 Upsell Opportunities: Boost revenue by offering customers an add-on at the checkout directly through our platform. 🎨 Brand Consistency: Your event, your brand! Say goodbye to third-party designs and advertisements. 📊 Comprehensive Data: Collect valuable attendee data beyond just contact details, empowering you with insights and knowledge to enhance future events, marketing efforts and your business as a whole! Want to know or see more? Send us a message and we'll show you how. https://lnkd.in/eqdX6V6a

“The vision for the founding of Patron Technology was to bring together all the necessary tools for the live event industry and provide a ‘one-stop shop’ for clients to get all the technologies they needed — ticketing, mobile apps, marketing, and operations — from a single vendor. Having brought together a dozen independent companies, we realized that, in addition to integrating these disparate systems, we also needed to unify the brand and product name confusion that existed with our offering. Each of our product and service names and branding (colors, style) were very different, and this was perpetuating a ‘siloing’ effect — not only of our team structures but of our overall company culture — not to mention undermining our message of a unified solution for the industry. We needed a new, unified brand to reflect who we were and what we offered.” ~ Doug Lyons #rebranding #brandgrowth #eventindustry #eventtechnology #liveevents

Ticketbud has announced the launch of its Reserved Seating Ticketing. The new feature includes venue mapping and custom seating charts with interactive selection that allows ticket buyers to choose their preferred seats with ease. The tools is available to all Ticketbud users for no additional fees, providing organizers with the flexibility to set custom pricing for various seating area and maximize potential revenue. Learn more about the feature in latest press release, and create an account with Ticketbud today to start organizing your next event. #eventticketing #eventplanning #events #ticketbud #onlineticketing

I've bitched about event ticketing platforms many times, and I now have a new worst experience. Let's have a rundown of the top three... In third place, is the Eden Sessions (which is sad, because the event itself was great; ticketing was just stressful): almost a year ago, I purchased via them, and three things went wrong - there was absolutely zero prior warning that there would be a fan presale, it was simply incredibly fortunate that I saw the email at the exact right moment; despite funds being available, the card I wanted to pay with was declined (thankful I had another option); the system was just clunky (not to stereotype but... Cornwall). Holding a very solid second place, and only not the winner thanks to yesterday, is good old Ticketbastard. We've all been there. It's a horrific UX. They are complete profiteers. And they now double down on the competitive nature of purchasing by insisting that, for certain events, you apply to even be offered the opportunity to join a queue. Oh and they don't disclose prices until you access the platform. Our winner, everyone, is the mighty Roland Garros. Fortunately, it is far from my first rodeo. There was no email alert, the event simply assumed (and, correctly) that everyone knew the on sale date and time. But there were two HUGE issues: firstly, you get a whopping 45-minutes to browse and buy (the typical 8-10 minutes does tend to feel terrifyingly brief, but pressure focuses the mind); secondly, as far as I could see, there was no purchase limit (meaning that the first person in the door could've bought out the whole tournament had they had the funds). Oh, and I queued for five hours. Despite joining the queue five minutes prior to on sale time. Honourable mention goes to online supermarket delivery slots for the Christmas period. Digital ticketing was never my specialty academically, partly because I'm a dinosaur who did their Events degree before such things were even commonplace (and I'm not even 40 yet). I could confidently deliver a lecture on the topic now though, so if anyone's interested... #ticketing #events #eventprofs

#Rant I come bearing a tale of why everyone hates live-event ticketing companies, their godawful customer service, terrible cross-brand coordination, & contempt for the customer after the biz has your cash. In Sept '23, one of my wife & my’s favorite bands (Magic City Hippies) announce a tour, hitting Seattle & doing an VIP meet the band & acoustic set pre-show at the Showbox on Fri, Feb 16th. I purchase two VIP tickets as soon as they go on sale from AXS as a Valentines (ish) gift for us. Plan travel, make a whole weekend of it. Email from AXS hits my inbox shortly thereafter, order confirmation for "Magic City Hippies - Meet MCH Experience! Friday Feb 16, 2024" Yesterday, Feb 13th at 4pm, I get an email from a company Id never heard of or interacted with yet, Seated/Sofar Sounds, informing me that the pre-show event has been canceled for the 16th, but they are still doing a pre-show event the 17th & I can get on that guestlist. Annoying, but we planned to be in Seattle the whole weekend anyways. I reply to Seated "yep, put me on the guestlist for the 17th" This morning, Seated responds: “Oh, we can't change your tix, they’re through AXS, so you have to work w/them or the venue to get them transferred, we can get you a refund of $67 for the 16th though”. Less than a third what I paid for the tix & not loving the runaround. I head over to AXS’s support page & after waiting 20 min, I’m chatting w/a real person (or ChatGPT, who knows). Iexplain the situation, provide order/account info & wait for them to look it up. AXS response? “Sorry, the pre-concert event is through Seated, you have to work w/them to transfer your tickets”. I say I’ve already talked w/Seated & that they said to work w/AXS, & that the only tix I have are from & purchased through AXS, for an event thats no longer occurring on 2/16. All Id like is for my tickets for a canceled event to be honored at the very same venue for the same event, the next day. Nope. AXS doesnt care if the pre-concert event got canceled. I dont even have the option of attending just the pre-show event on the 17th unless I buy tix for that concert as well. I spend 1hr running in circles w/AXS support who finally offer to submit an exchange request that will take 3-5 biz days to review. To summarize: - I purchase tix 6 mo. in advance for a show & pre-show event from AXS - Four days before the event, a company I never interacted with, Seated, informs me “pre-show event is canceled on the 16th, you can attend the pre-show event the next day (17th), but you’ll have to work w/AXS to get your tix transferred” - I reach out to AXS who says “sorry, not our problem, work w/Seated. Best we can do is start a case that will take 3 - 5 business days to review to see if you might be eligible to get your tix transferred” Now my only real option seems to be to spend another $75 on general admit tix for the 17th & waste my tickets for the 16th that I already paid $250 for so I can see the event I already paid for 🙃

Why is Upfan a game-changing ticketing provider? 🎟️💡 Upfan is a comprehensive ticketing platform that combines primary and secondary ticketing and offers many more benefits than conventional ticketing platforms. 🎟️ Our tickets cannot be faked, and it is not possible for more than one person to own the same ticket at the same time, so we can 100% guarantee their authenticity. 🔒 Not only that, such tickets cannot be resold outside of our platform, which means that event organisers can capture the entire secondary market of their tickets. 💼 The Upfan platform is set up so that whenever fans resell a ticket, event organisers automatically receive a certain percentage of the sale. It is a completely new source of income for event organisers!!! 💰 Organisers can also fully control the secondary market, for example, set the maximum resale price, which ensures that fans can buy on the secondary market at a fair price. 💰 Upfan allows season ticket holders to forward or sell an individual match from their season ticket, which ultimately increases their sales. 📈 With Upfan, organisers can also sell packages of several matches at once. 🎫 Since all primary and secondary ticketing takes place through our platform, we can also bring organisers new data about visitors. Not only will they know who bought tickets in the primary market, but they will also know exactly who sold the ticket, to whom, and for how much € in the secondary market. Plus, we provide accurate data on attendance at the stadium. 📊 In short, our ticketing solution is advantageous for most event organisers because it allows them to sell more season tickets, capture the entire secondary ticketing market, profit from it, and completely control it. At the same time, Upfan enables closer interaction with fans and gives organisers additional options for communication with fans (e.g. push notifications). 🚀 🌍🎟️ #Upfan #UpfanRevolution #YourTicketsYourRules

How to Secure Event Tickets Easily and Safely

Have a read of the Australian Leisure Management feature on the TixSuite Ticketing Sentiment Report which has a great summary of the results found. "Eventfinda TixSuite asked, “what gripes do Australians have with ticketing for live events?” ‘Junk’ fees – fees that are mandatory during the purchase of tickets, but whose purpose isn’t disclosed – are a primary source of annoyance and confusion. Only 40% of Australians say they understand the various fees and charges around tickets, and what they are for. More transparency around these fees would significantly help the problem though. 72% of Aussies ‘agree’ or ‘strongly agree’ that they’d be more accepting of ticketing fees if there was more transparency around why they were charged... Eventfinda TixSuite Chief Executive, James McGlinn noted, “It is clear that Aussies continue to value experiences very highly, with many continuing to spend money on attending live events even as the cost of living continues to rise. They also continue to attend events despite many having a range of grievances with the way ticketing is done in Australia, and unsurprisingly we’ve found that the majority would like more transparency from ticketing providers when it comes to the fees attached to most live event tickets “This research confirms our thoughts that ticketing in Australia is broken and ripe for disruption, with trust in ticketing providers running low. Not only does the current model frustrate ticket purchasers, but also presents issues for promoters and venues running events. Not only are they forced to pass on per-ticket fees to ticket purchasers, but they also endure cashflow issues with ticketing providers holding cash from sales until after their event, which increases the risk events will be cancelled, so ticket buyers miss out.” #Ticketing #TicketingFees #AustralianEvents #AustralianFestivals #Festivals #EventsIndustry #Ticketing #SaaSTicketing #SaaS #TicketingTech