Compass Group USA’s Post

WAUW – WHAT A COMPANY…..1 YEAR LATER A year ago I posted my first impressions of Copenhagen Airports A/S after my introduction weeks. I was amazed and impressed of the company and by the way I was greeted. So how are those impressions 1 year later? Well, I am still impressed! 😊 WHY? I love the vibe at the airport when I arrive at work in the morning, and when I get a small insight into the passenger’s lives, feelings and experiences at CPH. I have a manager and many colleagues who are all supporting me, challenging me and giving me constructive feedback, so I can keep learning and developing. It is a complex organization that intrigues my problem solving, improving and strategic mindset. CPH is an organization that seeks to improve on all levels and all processes. Courses, training, and education is offered to improve skills – on all levels of the organization. I have to walk many steps every day when going from one meeting at one end of the airport to another (the airport is bigger than you think 😊) – and I love to walk the many steps each day– it keeps me active and is actually a good and effective break and exercise. My colleagues make me laugh almost every day – something I appreciate tremendously. SO WHAT HAVE I DONE THIS PAST YEAR? I have created a big and solid network across the organization consisting of very skilled colleagues - who also happen to have fantastic personalities and humor. I have become a Prosci Certified Change Practitioner, so I can be an even better advisor to the Directors and the organization regarding Change Management Implemented Performance Management Implemented Deviation Management Developed and implemented After Action Review to secure structured learnings and actions Created inter-organizational collaboration. Volunteered to be a Safety Ambassador, because Safety always comes first Volunteered to help our many departing passengers in Terminal 2 on one of the busiest days of the year (which was both very educational and fun - but also terrifying, since I was completely out of my comfort zone) LEARNINGS A good network is important, because it contributes to your social well-being, leads to exchange of ideas, learnings, and perspectives, and helps you meet people at all professional levels. Getting regularly out of your comfort zone is crucial to develop and learn. Fun at work should be prioritized every day for well-being   Looking forward to another year with lots of challenges, exciting projects and laughs at CPH. 😊 #anotheryearwiser #greatplacetowork #airports

👑 “We’re in the Customer Service business – we just happen to provide airline transportation.” - Colleen Barrett 💙❤️💛 👑 Our President Emeritus Colleen said it best. You can have the fanciest rewards, an overwhelming number of options, or a fancy mascot. But the key to a company’s success in aviation drives in Customer Service – and that is made possible with the People 💯. 👑 At Southwest Airlines, our People are our greatest asset. When you treat your People with the greatest respect, recognition, in an environment where one can be themselves, let loose, and have fun; it enables our People to go above & beyond on that service – not because they must, but because they want to. This is what happens when you enter an environment that is based on LUV-Culture, a Culture our “Queen of Hearts” Colleen embedded into our Company values and will continue to live on in honor of her legacy 🙏. 👑 That taste of that LUV-Culture begins on day one at Southwest Airlines. And today we had 🌟133🌟 New Hires that got a glimpse of what that “LUV-Culture” is all about. It is a feeling of celebration, it’s a feeling of hard work paying off, and it’s the feeling of seeing your own team cheer you on as we contribute to the company’s success ✈️! ✨️ At Southwest Airlines we live by the Golden Rule, the principle of treating others as one would want to be treated by them. A Rule that Colleen created and will forever remain as part of our Culture. And as we say our goodbyes to her, our New Cohearts will learn her Southwest Way and continue to keep her legacy alive ✨️ #recruting #networking #jobseekers #celebration #motivation #opportunties #letsconnect #aviation #culture #redcarpetmonday #SouthwestHeart

[ LOYALTY & MANAGEMENT ] What is the best way to get over any potential hangover after the Golden Loyalty Awards night on Tuesday at #LoyaltyAndAwards? To get delegates thrilled by a fantastic agenda with relevant topics in the Loyalty & Management theme! 🍹🔥 The day will start with the keynote by Azul Linhas Aéreas Brasileiras' President Abhi Shah, known for his passion for the #loyalty topic. Get valuable tips from him on how to get your own leadership team behind the loyalty topic by understanding what really matters to your top management. It is hardly just the number of co-brands in circulation! Sustainability has been on airlines' agenda for some time now, but only few take the topic to the loyalty level. Qantas is probably one of the examples you can get inspired from and Sarah Udy, its Executive Manager - Member & Program, will share with you their corresponding initial learnings in a honest and transparent manner. It is now clear to everyone that the spin-off model is a no-starter for loyalty programs. Aeromexico's Rodrigo Sandoval Piemonte, VP Loyalty, Banks, Travel Stores & AM Vacations, will look back to their own experience and how the reborn AeroMexico Rewards positions for a better future, now that the program has be brought back in-house. And as part of the program on that morning, we will also run a panel discussion with the 🏆 winners of the Golden Loyalty Awards 🏆, announced on site the evening before only. But clearly, these will be cases that also understand one or two things about managing loyalty programs and only listening to them would be worth the trip! But yes, we nevertheless have much more to offer! #globalflight

Southwest Airlines NYSE Analysis: The stock price decreased by $1.48 representing a decrease of 5.60% Trading volume reached 5,714,762 shares- Spread over the last 52 weeks ranges between $21.91 and $39.53 These developments indicate a decline in the value of Southwest Airlines stock for the day, which may be the result of various factors such as market conditions, company performance or events affecting the airline industry. It is important to monitor further developments and perform a thorough analysis for a better understanding of the situation and possible future trends. Southwest Airlines proudly announces the significant five-year anniversary of its operations in the Hawaiian Islands, celebrated in partnership with the prestigious Waikiki Improvement Association. To kick off this festive occasion, the airline plans a series of unique beach sunset movie screenings, featuring not only cult film projections but also live music, competitions, gastronomic delights, and other family entertainment. This free cultural gathering, held at the beautiful Queen's Beach in Waikiki, will take place for the first time on June 22, 2024, offering visitors a unique opportunity to connect with locals and experience the magic of cinematic moments on the shores of the Hawaiian Islands. In response to the desire to strengthen ties with the community, representatives of Southwest Airlines launched this initiative even before the start of flights to Hawaii, aiming to better understand the needs and expectations of local residents. Jennifer Bridie, Vice President of Marketing Communications and Strategy, released a statement emphasizing the importance of engaging with the public and striving for maximum community involvement. Understanding customer needs and creating unique experiences has been a key element of Southwest Airlines' business since its inception. For this reason, we are delighted to be able to revive the popular Sunset on the Beach program and continue sharing unforgettable moments with our loyal customers and dedicated employees in celebration of five years of operation on the beautiful Hawaiian islands. Josef Anger, the CEO, Owner, and Board Member of #CNBC #SouthwestAirlines #HawaiianIslandsAnniversary #WaikikiImprovementAssociation #BeachSunsetMovies #CultFilmProjections #LiveMusic #Competitions #GastronomicDelights #FamilyEntertainment #QueensBeachWaikiki #CulturalGathering #ConnectWithLocals #MagicOfCinematicMoments #CommunityEngagement #UniqueExperiences #SunsetOnTheBeachProgram #SouthwestAirlinesCelebration #FiveYearAnniversary

How to establish a service excellence culture in your company and gain credibility with employees and customers 💡📣 There are already many such examples of how CEOs and leaders of service companies can increase internal credibility and customer orientation. And yes, of course it is only one experience and he should have also visited the teams in the contact centre and other service areas. But I would like to see such initiatives more often (job rotation is not a buzzword from HR!): ⚡️ Switching between teams at the head office and in the branches ⚡️Switching between CEOs and the employees in the service or areas in direct contact with customers ⚡️ Switching between sales and service teams Assuming that everyone is trying to do their job as well as possible, it is the best way to find out what really matters and what the everyday issues are. In times of digital transformation and many big changes, it is time to gain new perspectives for all leaders in order to understand better 🙏💪 Compliments to Jens Ritter and Lufthansa, please more such examples! Love this way ❤️ https://lnkd.in/emG227ni #serviceexcellence #customercentricity #service #passion #newwork

Traveling can be stressful. More flights than I’ve ever taken before and the airline loyalty status that comes with it has given me a window into customer service I’ve never encountered. Spend more with them; fly more with them -> more is given to you to further encourage this behavior. It’s a competitive landscape for airline customers. Sometimes the personal level of attention is surprising. I’ve noticed these little actions of recognition often change my mood. Now I’m wondering… What special care, recognition, and respect do you as a manager or leader give to your most loyal employees? What personally-felt perks do your employees get for all their added efforts over time, especially when they go above and beyond? It’s a competitive landscape for good talent. Do you ever ask your direct reports how they’d like to be cared for, respected, or recognized by you and/or your organization? It could very well be different than what you would like from your supervisor. We all have different needs and roots to our motivations; we all have different talents. 1 in 33 million, if we’re keeping track with #CliftonStrengths. #internalcustomers #employeeengagement #employeerecognition #employeeloyalty #management #strengthsbasedleadership #fillingbuckets

20 years ago, when I worked at B&Q in retail buying, the word that sprung to mind when you mentioned sustainability, believe me, wasn’t ‘sell’. Fast forward to today, and the landscape has transformed. Tesla dominates sales, Tony's Chocolonely's chocolate bars line store shelves, and even Oatly has won over the hearts of unlikely consumers like my 85-year-old dad. Sustainability is now most definitely selling. However, still 83% of workers believe their employers are not doing enough to be more sustainable and tackle climate change. This is where #FuterraAcademy comes in. Having provided bespoke training to over 45,000 trainees across varying industry leaders such as Nestlé, Aegon, Booking.com, The Clorox Company and Target, we have mastered the art of helping organizations sell sustainability. Find out more about why the Academy exists here: https://lnkd.in/eEqdkEty and email hello@wearefuterra.com or drop me a message to explore how we could work together to offer #sustainabilitytraining to your business 

Putting employees first pays off big for companies like Southwest Airlines💰 When employees share in a company’s profits, like they do at Southwest, they're more likely to go above and beyond for customers and the company. In 2017, Southwest shared $586 million in profits with its employees – that's like giving each employee six weeks' worth of pay. No wonder the company keeps breaking earnings records. Bottom line: when you invest in improving the employee experience, the money follows. “Our people-first approach, which has guided our company since it was founded, means when our company does well, our people do really, really well. Our people work incredibly hard and deserve to share in Southwest’s success.” - Gary Kelly, Former CEO, Southwest Airlines #EmployeeExperience #CompanyCulture