Conduent’s Post

Confident you will pay the cheapest fare is the most important part of a PAYG scheme 

Worldline fully supports promoting the use of public transport, as part of their travel needs. However, to make this a reality, we need to encourage people to choose to use our buses and trains. And that's where our Mobility as a Service work comes in, because ensuring public transport is 'customer first', is exactly what we are trying to push for, so you are ensured a simple and accessible service when choosing to use public transport. To read more about MaaS, visit: https://lnkd.in/enTCSpUb #MobilityAsAService #PublicTransport #CustomerFirst #IndustryInsight #TechForGood #WorldEarthDay

I have been back in Germany for 1 week now and had to interact with small and big companies as a customer. I take my head off to all small business operators - they have understood the best way to compete with discounters and big business is through customer service and quality products. Unfortunately, there is a common thread amongst the big corporates who operate in Germany, the country where I grew up in and which used to pride itself for its customer service and efficiency, of a lack of (if not non-existence) of customer service. What do Vodafone Deutschland, Eurowings, Sparkasse and GLS have in common? The lack of any kind of customer service and, if one is "fortunate" enough to actually talk to a "customer 'I provide only standardised & scripted replies' representative" - or maybe it is already an AI robot - the person is, in the best case scenario, incompetent, but more likely than not unable to provide any kind of solution, and very often rude or they even tell outright lies! Vodafone & Philippe Rogge, Eurowings & Jens Bischof, Sparkasse and GLS: It's time to lift your game. For avoidance of doubt, the views expressed in this post are my personal views and do not represent the views of my employer.

Downloading this white paper from Teleperformance to learn more about the evolving airline sector and how digital transformation is crucial to improve operations and the traveler experience: https://lnkd.in/d64-FSBW  #Proud2beTP #TPBeInspired Teleperformance #Proud2beTP #TPBeInspired Teleperformance

World Aviation Festival Panel: Payment Roadmaps - How can collaboration and digital platforms help airlines to navigate global industry challenges? Looking forward to moderate this all star panel! Topics: ☑️ How can global factors, such as currencies and international regulations, impact which digital payments platforms are best for airlines?  ☑️ Unpacking airlines’ unique realities of credit risk, and how best to navigate  ☑️ How have local requirements being taken over by global players impacted airline payment ecosystems?  ☑️ Reassessing the market of acquirers and their requirements that can fluctuate due to large-scale global events  ☑️ Examining global distribution trends and considering costs with NDC Panelists: ☑️ Mohamad Hafidz, CEO, airasia Superapp  ☑️ Kai Schilb, Head of Payment, Lufthansa Group  ☑️ Laurie Gablehouse, Global Head of Travel Solutions, Worldline Merchant Services  ☑️ Chiara Quaia, SVP Market Development Travel, Mastercard Enterprise Partnerships For more information and registration: https://lnkd.in/eCykZRrt #aviationfest #airlinepayments #b2bpayments #creditriskmanagement  

Great News: The EU Commission has given the "green light", and ITA Airways will soon become part of the Lufthansa Group family. The legal closing is expected to be finalized in the fourth quarter of 2024. Until then, ITA Airways and Lufthansa Group remain competitors. We will communicate more details as soon as the formalities have been fully completed. We are getting ready for a joint take-off and plan on collaborating closely together on several different initiatives, such as lounge access, loyalty programs, customer service, and airport touchpoints. #AviationNews #LufthansaGroup #ITAAirways #Aviation #AirlineIndustry #BusinessGrowth #EUCommission #TravelIndustry #CustomerService #LoyaltyPrograms #Collaboration #CorporateNews

Customer rewards can be game-changing for building loyalty - so long as your customers can actually use them. When IAG Loyalty learned that redeeming Avios flight rewards felt more stressful than 'rewarding' for their customers, they came to us for help. We built them a problem-solving proof of concept in just 7 weeks, that takes all the legwork out of the stressful flight search. Learn how we did it >> https://hubs.la/Q02zGtRp0

Introducing TCS Adaptive Airports - Connected Traveler, a cutting-edge solution that enables airports to offer a frictionless passenger experience. Airports can now effectively streamline operations and boost revenue while enhancing customer experience. 💼✈️ Learn More -…

Introducing TCS Adaptive Airports - Connected Traveler, a cutting-edge solution that enables airports to offer a frictionless passenger experience. Airports can now effectively streamline operations and boost revenue while enhancing customer experience. 💼✈️ Learn More -…

Thrilled to share some remarkable insights! Accelya stands at the forefront of enabling NDC adoption globally. Recent data from T2RL, a renowned travel consultancy, underscores Accelya's dominance, with over 50% of total passenger transactions in 2022 credited to our NDC facilitation. But that's not all! Over the Black Friday–Cyber Monday period, Accelya soared to new heights with a staggering 100% year-over-year surge in NDC transactions. This exponential growth is a testament to our esteemed customer base's unwavering support and robust adoption. Accelya's impact reverberates with empowering stats: fueling over 15 billion offers daily for our airline partners. Direct connections to 200+ agents and aggregators worldwide and a network of 50,000 active IATA agencies speak volumes about our global reach and influence. Beyond these figures lies a profound narrative. Accelya isn't just a technology provider; we are pivotal in empowering the world's leading airlines, ushering them into the realm of distribution freedom and unlocking untapped revenue streams through unparalleled merchandising opportunities. Accelya continues to steer airlines towards success through NDC, revolutionising the industry and ensuring airlines seize every avenue for growth and innovation. Read the full story here: https://ow.ly/ItXU50QjBQv #Accelya #AirlineFirst #NDC #BlackFriday