Contegix’s Post

Getting a handle on your IT estate is essential to maintain a competitive edge. But, easier said than done, right? Well, that’s where combining ServiceNow’s ITSM and ITOM can make your life A LOT easier. https://hubs.la/Q01YtzDt0 #ITSM #ITOM

Penning down the new state of ITSM! The world has changed as a result of GenAI and the pace of digital transformation has increased than it was ever before. This is certainly a great opportunity for the IT teams to take charge and run the show by adding greater business value. In general, organizations follow a structured process to enhance their IT infrastructure and improve service delivery. Below are the steps in order: -> Build and implement an ITSM platform -> Envision and follow the right process -> Make the teams/users learn the technology and abide by the process Does the above approach sound perfect? While it is good to witness the appropriate mix of People, Process, and Technology, the underlying goal of enhancing IT efficiency and providing value to the organization is simply not achieved yet! Here’s where Freshservice comes into the picture! It is a right-sized ITSM platform that’s built keeping the front-line warriors (i.e.) the end-users in mind. Simply put, the People come first! They are at the centre of Technology and Process. This facilitates a co-creation of value where there is an active interaction between the People with Technology & Processes. Freshservice enables you to enhance & streamline your IT infrastructure through modules like: ✅ IT Service Management - Delight your organization with a modern service management solution that emphasizes experience. ✅ IT Operations Management - Minimize downtime, increase efficiency, and control your cloud with Freshservice Operations Management. ✅ IT Asset Management - Future-proof your CMDB with the power of a cloud-focused ITAM suite. ✅ Project Portfolio Management - Plan, execute, and deliver projects on time with an easy-to-use, integrated project management tool. 🎯 On top of the above - A study conducted by Forrester indicates that Freshservice Customers witness a whooping 308% ROI 🎯 Are you keen on calculating the exact $avings that you can potentially realize for your organization? Check out the Freshservice Value Calculator (link in comments) Last but not least! In case you want to visualize how things work, I’m just a mail away :) venkat@bizhouse.in Let’s kickstart the journey and transform your IT ecosystem! #itsm #servicedesk #freshservice #digitaltransformation #freshworks

BMC Helix ITSM helps navigate the complexities of IT service management. It offers features designed to optimize service delivery and streamline operations. Click here to learn more in our latest blog: #ITSM #BMCHelix https://bit.ly/3QITgab

How do you navigate through the complexities of your ITSM adoption? Does your model provide a clear vision for a successful integration? Here's a great blog on how to set your organization (& yourself) up for a successful adoption. 

Power of No-Code in Ivanti Neurons for ITSM In today's fast-paced digital landscape, the quest for efficiency and agility in IT Service Management (ITSM) has led to an interesting evolution of no-code platforms like Ivanti Neurons for ITSM. This shift represents not just a technological leap but a strategic and commercial renaissance. Let’s explore why no-code solutions are becoming game-changers, offering competitive advantages over traditional code-based solutions. 🌐 Ease of Use & Faster Deployment One of the most apparent benefits of no-code platforms is their ease of use. Tools like Ivanti Neurons for ITSM democratize the process of creating and managing IT solutions. They allow individuals without extensive coding knowledge to build, customize, and deploy IT services quickly. This accessibility speeds up deployment, reduces the learning curve, and enables a broader range of employees to contribute to ITSM initiatives. 💡 Enhanced Flexibility & Customization No-code platforms offer remarkable flexibility and customization. Businesses can swiftly adapt their ITSM processes to changing needs without waiting for lengthy development cycles. This agility is crucial in a world where speed to market can be a decisive competitive advantage. 📉 Cost-Effective & Resource Efficient The financial implications of adopting a no-code approach are significant. It reduces the reliance on specialized developers, leading to lower development costs and resource expenditures. Organizations can allocate these savings to other strategic areas, driving overall business growth. 🔄 Continuous Improvement & Innovation No-code platforms encourage continuous improvement and innovation. With the ability to easily tweak and optimize ITSM processes, organizations can quickly respond to feedback and changing requirements. This ongoing adaptability fosters a culture of innovation and keeps businesses ahead of the curve. 🔒 Reduced Risk & Enhanced Compliance No-code solutions can also reduce risk and enhance compliance. They often come with built-in best practices and compliance standards, reducing the likelihood of errors that can occur in manual coding. This aspect is especially crucial in sectors where compliance and data security are paramount. 🔗 Strategic Business Alignment Finally, the strategic alignment that no-code platforms offer cannot be overstated. By freeing up IT resources from routine coding tasks, businesses can focus more on strategic initiatives that align with their core objectives and market demands. no-code platforms like Ivanti Neurons for ITSM offer a blend of ease, efficiency, cost-effectiveness, and strategic alignment that traditional code-based solutions struggle to match. As we embrace these innovative tools, we open new avenues for business growth, agility, and competitive edge. #NoCode #ITSM #BusinessAgility #Innovation #DigitalTransformation #ivanti

Do you experience ITSM inefficiency or a lack of agility? Find out how Atlassian's Jira Service Management helps resolve these issues with real-world use cases in our blog: https://bit.ly/48srTaw

Explore the advantages of automating IT processes utilizing an Enterprise Technology Management (ETM) system to configure off-the-shelf workflows, versus building custom solutions on an ITSM platform in our latest article: 'Build Versus Buy Automation with ITSM versus Enterprise Technology Management (ETM) from Oomnitza. https://lnkd.in/eAs92CnS

As a critical tool for any organization that wants to manage its IT services efficiently, ITSM platforms enable teams to streamline various IT processes, thereby increasing efficiency and reducing downtime. https://lnkd.in/eta78HvE

Are you tired of using outdated ITSM tools that slow down your work processes and hinder collaboration? Say goodbye to legacy tools and upgrade to Jira Service Management for a smarter ITSM experience. Read up on the key reasons you should consider a change & take the ITSM Maturity Assessment while you're at it... https://lnkd.in/gChNrgaA #itsm #jiraservicemanagement #helpdesk #atlassianjira #atlassiancommunity Isos Technology

The clock is ticking as Cherwell Service Management approaches EOL. Looking for a partner to help guide you through the process? It's more than just a migration to Atlassian's JSM. It may be time to reimagine ITSM. #Atlassian #ITSM #DigitalTransformation