Deloitte Digital’s Post

Navigating the rapidly evolving business landscape, Chief Experience Officers (CXOs) face pivotal challenges in enhancing customer and employee experiences. Deloitte Digital's latest insights reveal the top hurdles for CXOs, including collaboration with other leaders, identifying actionable experience metrics, recruiting skilled talent, integrating AI ethically, and proving the ROI of experience initiatives. These insights aim to guide CXOs towards maximizing their impact and shaping a future where business success aligns with exceptional human experiences. For a deeper dive into these challenges and strategic solutions, explore the full perspective on Deloitte Digital.

Charged with the responsibility for shaping the customer and workforce experience, the Chief Experience Officer holds one of the most exciting and challenging roles in business today. In the first survey of its kind, our #CXO Amelia Dunlop and her team asked 250 #HumanExperience leaders about their greatest struggles.  Here are the top five challenges they shared: 🤝🏻 Collaborating with leaders in other functions  📊  Identifying actionable performance metrics  👥  Recruiting “experienced” experience talent  🤖  Creating #AI-based experiences while honoring concerns about trust and humanity  🏦  Making the investment case for experience Explore our new report to learn strategies and solutions that can help prioritize experience in your own organization. https://lnkd.in/e2_HxJhB

Understanding KPIs isn't just a checkbox for employees; it's a roadmap for success. 🛣️ Whether you're in leadership or part of a team, clear KPIs and regular performance insights are crucial. They don't just measure success; they drive it by fostering transparency and accountability across the board. How do you, as a leader or an HR professional, ensure that every team member understands their KPIs and feels empowered to reach and surpass them? How do you maintain this clarity and motivation in our dynamic work environments? Share your thoughts below! 👇 #KPIs #EmployeePerformance #TransparencyInLeadership #ProgressMonitoring #TeamSuccess --------------------- As a Fractional CPO to medium-sized organizations and an Executive Coach, I am deeply committed to collaborating with women and minority leaders to co-create and refine their talent, people, and culture strategies, leveraging the power of data-driven insights. Together, we unlock the full potential of your team and elevate your organization to unprecedented success! Liked this post? Want to see more? 🔔 Ring it on my Profile Follow #LizPalmieri 🔝 Connect with me

I came across this handy guide on my content research travels and I really like some of the ideas here 💡 Simon Sinek has been telling us to start with WHY for some years - and he is right! We need to sell 'purpose' to people 💡 We interpret the world using stories - and this is a popular skill for inspirational leaders these days 💡 As HR professionals, we need to speak the language of your business - and this involves effective use of data analytics 💡 We need to work within ambiguity, read the politics correctly and move with agility 💡 Our HR tribe keeps us grounded and connected - we all face similar challenges - what is everyone else doing about them? 💡 And a wise L&OD Director that I was chatting to told me about the concept of 'learnability' - staying curious and responsible for our own learning journeys What do you think? Anything missing? #hrdirector #hrbusinesspartner #humanresources

I came across this handy guide on my content research travels and I really like some of the ideas here 💡 Simon Sinek has been telling us to start with WHY for some years - and he is right! We need to sell 'purpose' to people 💡 We interpret the world using stories - and this is a popular skill for inspirational leaders these days 💡 As HR professionals, we need to speak the language of your business - and this involves effective use of data analytics 💡 We need to work within ambiguity, read the politics correctly and move with agility 💡 Our HR tribe keeps us grounded and connected - we all face similar challenges - what is everyone else doing about them? 💡 And a wise L&OD Director that I was chatting to told me about the concept of 'learnability' - staying curious and responsible for our own learning journeys What do you think? Anything missing? #hrdirector #hrbusinesspartner #humanresources

Establishing any kind of change in a business whether large or small can spark culture challenges which is where Flint Changes comes in. We can help you create and embed culture change wherever it needs to happen; from developing values and embed them, to improved performance programmes and customer experience. So, how do we do it? Well we use our unique 4E approach. 🔥 Explore - We help organisations to identify the gaps between their current culture and their desired state to improve productivity, creativity, retention and the bottom line. 🔥 Engage - Engaging your people in making changes to the way they work, and the mindset shifts required. This is how we bring the real world into the boardroom. 🔥 Empower - Being clear on what your teams need to do differently, providing clarity on how they do it - therefore upping pace and productivity. 🔥 Experience - Transforming your leadership, employee and customer experience to create better results. We'd love to help you and your organisation, so get it touch and we can find out all about your business and what you need help with and how we can support you. Make sure you have clicked the bell 🔔 at the top of our LinkedIn page so you get notified about our posts and that you are following our # - #FlintChange #FlintChange #CultureChange

With 7 out of 10 business transformations failing, it's imperative to follow a strong methodology to ensure success. Yesterday I covered step # 1 of my 3-step recipe: Let data be your guiding principle (check out yesterday's post). Today we cover Step 2: Break down goals to employee level. On previous posts I've covered the importance of ensuring that every employee understands the transformation effort from the perspective of their role and contribution. That is a key element of the transformation comm plan - a plan that is executed by multiple influencers, from execs and line-managers to front-line employee. To successfully transform we need to execute multiple changes, including those of behaviours and culture. That's a process that involves everyone so the starting point is breaking down the grand vision to the impact at the employee level. #transformation #transformationalleadership #businesstransformation #leadership #management #strategy

What people analytics can tell leaders about managing organizational transformations. #Vistage #CEOs #AustinCEOs #TexasCEOs #Leadership

According to the latest McKinsey & Company research -- The 10 Shifts Transforming Organizations -- 40% of respondents feel that complexity in organizational structure is creating inefficiencies, with a similar number highlighting unclear roles and responsibilities as a driver. I have to shout my next point: IF YOUR COMPANY IS IN THE 40%, WHETHER ORGANIZATIONAL COMPLEXITY OR UNCLEAR ROLES & RESPONSIBILITIES, YOU WILL NEVER BE ABLE TO DELIVER A BEST-IN-CLASS CUSTOMER EXPERIENCE! Organizational complexity and lack of clarity for employees is a CX Killer. What are you doing to simplify your workforce's life? #customerexperience #employeeexperience #leadership #ceo

Discover the power of strategic culture design with Propel! Our specialized Culture Design Consulting services prioritize your organizational success by crafting precise interventions based on detailed data analysis. 📊 Join us in redefining workplace excellence. . . . #CultureDesign #OrganizationalDevelopment #LeadershipExcellence #CultureChange #Leadership #BusinessSuccess #CultureDesign #OrganizationalDevelopment #LeadershipExcellence #PropelNow