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Part 3 of Hot Nuggets 🔥 - A series where we take up frequently asked sizzling questions about Toplyne... ...answered by folks who use and love it the most: our customers. 🔥 - What kind of customer support can I expect from Toplyne? ✨ - Instead of us, we'll let Zohar Reshef Gur (Head of Product Marketing Operation) and Kobi Kotlyarov (Head of Business Intelligence) of Hour One take this one. Here's them sharing their experience working with Toplyne's customer success team: #customersuccess #marketingai #ai

In business, as in motherhood, consistency builds trust. Just as kids thrive on routine and consistent guidance, customers seek for predictable and reliable experience at your #website. When raising kids, I've learned that setting clear boundaries and being consistent in my responses helps them feel secure. Similarly, in the world of #customerservice > clear, human-powered, and prompt conversation with agents make customers feel valued [they want to return] 💛 Despite the progress in #AI, consumers are still humans :) With Askly we aim to provide that 'consistency' in the digital realm, ensuring every customer feels taken care of, every single time they visit your website. It's like coming home after a busy workday or going to your beloved store. The world of #ecommerce is not much different. #MotherhoodInBusiness #Askly #consistency #trust #consumerbehavior

📅 Two weeks, back-to-back customer calls from 5-10 PM. Yep, you read that right. Faris Elsayad and I are gearing up to really dive into what makes our platform work for our users. Why this intense focus? Because knowing our users is key. We're not just about building a tool; we're crafting experiences, solutions, and a community✨ This isn't your regular feedback session. It's about real stories behind the data. What's working, what's not, and what's the 'wish they had it' feature? We're braced for a tiring caffeine-powered, idea-rich couple of weeks. We're set to transform Auralyze.ai from a handy tool to an essential part of our users' academic success stories. 🛠️💖 Stay tuned as we share some of our learnings and sneak peeks into what's next. 

📣 Join my colleague Clara Vaudrion and I host a Customer Success Live APAC office hours on Zendesk Advanced AI 🤖 on Feb 28 from 3 pm AEDT. We will discuss how Zendesk AI can boost your ROI, improve efficiency across the customer journey, and help you deliver exceptional service to the most important people, your customers. Spots are limited, so make sure you quickly register. 🔗 Register with the link in the comments! #zendesk #customersuccess #ai #officehours

If you've had trouble reaching me lately, it's because we’re in private beta/early access mode here at Databutton 😁 Myself and Trygve have been onboarding every single person who gets into the product. It's incredibly rewarding work and we think it's worth the time to personally connect with everyone coming into the new product for several reasons: - As a company and product that is pushing on the very edge of what is possible with AI and AI agents, we need customers who want to be with us on this journey - We want to set people up for success, informing them of our 2-minute-response-time support from Avratanu, Martin, and the rest of the team - Understanding what customers intend to make in Databutton helps us create better content and improve the product continuously - We are inherently a community-driven company and making personal connections with our customers is just part of our culture I wrote all about our learnings from this month here: https://lnkd.in/dh5apXyE

We know the importance of combining experience design (XD) and machine learning (ML) to create powerful new products that exceed customer expectations - driving growth, and revenue. Just ask our friends at bolttech how we helped them drive digital innovation with AI to develop a best-in-class experience for their customers. We do this by bringing an ML product to life in 4 different stages, read to find out what they are and how we’re able to help 👉 https://lnkd.in/gaa-4XCQ #ExperienceDiUS #DiUS #techconsultancy #ai #machinelearning

“Personalisation is the name of the game” Who can relate to this?! Being in Sales means my main focus is to build connections. And that means personalisation is a big part of my day. But sometimes, it gets tough to take the time to personalise every little thing. That’s why I’m so excited to announce Reachdesk AI! The future is hyper-personalised gifting, and the future is today 🤖 With Reachdesk AI, all Sales reps can leave the hard work for AI and focus on what we do best: sell 😎 From personalised gift notes, emails, and gift suggestions, Reachdesk AI has it all - even the ability to translate it all into your buyer’s language. Personalisation at scale has never been easier! Take a look at Reachdesk AI here -> https://lnkd.in/gCatbzD5

Pulse Europe 2023 in Amsterdam was so much fun! Also happened to be a little bit interesting here and there (slash everywhere). The overriding theme was digital scale. Why? Because it's desperately needed, no? If you weren't there, you might want to check out a few digital scale tactics powered by generative AI, customer education, self-service, and community discussed in this blog post. https://lnkd.in/ebe8wj-A

Ever faced the challenge of sending out a survey only to be met with crickets? 🦗 You're not alone. The quest for meaningful customer feedback often feels like searching for a needle in a haystack—a haystack that's not even responding. I've pondered this puzzle: Why do many surveys fail to spark engagement? The answer, I've realized, lies in connection. It's not just about asking questions; it's about creating conversations that resonate, that make our customers feel valued and heard. This revelation led me on a journey to find a better way—a way to not just collect feedback but to engage with it deeply and meaningfully. That's when we decided to create Survaii. Survaii isn’t just another tool in the arsenal. It’s a game-changer. By harnessing the power of AI, Survaii transforms the way we approach surveys. It helps us craft questions that resonate, analyze responses with depth, and most importantly, foster a two-way dialogue with your customers. With Survaii, every survey is an opportunity for engagement, ensuring no customer voice goes unheard. It’s time we shift the narrative from mere data collection to building meaningful relationships through feedback. Let's not just ask; let's engage, understand, and evolve. Together, we can turn silence into symphony. 🚀 #CustomerFeedback #AIRevolution #Survaii #EngageToUnderstand #BeyondSurveys

Holiday wishlists have gone digital! A recent article from Fast Company shared how Gen Z and Gen Alpha across TikTok 🤳 are using PowerPoint presentations to showcase their gift 🎁 requests. The youth of today are all about providing their friends and family 👪 with the information they need at the right time to make informed decisions - and their pragmatic, efficient, digital-first approach is paying off. It's not just dealing with festive teenage demands that require specific knowledge 🧠 and insight - your customers need the same approach in the contact 📞 centre. Verint's Knowledge Suggestion Bot is expertly designed to support 🤝 your agents, ensuring the right people can access the right information 🔍 and answers at the right time. Relevant answers deployed in a timely fashion means lower response times and boosted 🚀 customer satisfaction: ✅an average handling time reduction of 30 seconds per interaction ✅an increase of 20 points to CSAT scores ✅an increase of 20 points to NPS It can't help you choose what presents to give your teenager this festive 🎄 season, but it can help you answer a lot of important customer questions. Meet the Knowledge Suggestion Bot 🤖 today: watch the video. #CX #CustomerExperience #ContactCentre #CSAT #NPS #AI #Bots #Video #CCaaS #OpenCCaaS