Peter Preston’s Post

🚀 Once your RevOps team is scaling, where do you invest next? 🚀 As yourRevOps team grows stronger with the addition of skilled Systems Admins, Analysts, and a RevOps Leader, it's time to set our sights on the next crucial investment: Specific Project Management roles for Sales, Marketing, and Customer Success. Why is this important? These project managers will have the ability to dive deep on specific team processes while being part of the team that acts as the glue that binds our cross-functional teams together, driving efficiency, collaboration, and seamless execution across departments. Here's why we need them: 1. **Sales Project Manager:** Our sales team's success depends on flawless coordination and streamlined processes. A dedicated Sales Project Manager will ensure that sales initiatives, pipeline management, and sales enablement efforts stay on track. They will work closely with the sales leadership to align strategies and drive revenue growth. 2. **Marketing Project Manager:** In the ever-evolving landscape of marketing, having a specialist to oversee projects is indispensable. The Marketing Project Manager will play a pivotal role in orchestrating marketing campaigns, product launches, and lead generation efforts. They'll collaborate with the marketing team to optimize strategies and maximize ROI. 3. **Customer Success Project Manager:** Happy customers are the cornerstone of our growth. A Customer Success Project Manager will oversee onboarding, customer support initiatives, and expansion projects. They will work closely with the customer success team to ensure that our clients receive exceptional service and continuously nurture long-term relationships. Key responsibilities of these project managers will include: 🔹 **Project Planning:** Developing comprehensive project plans, defining objectives, timelines, and resources needed for successful execution. 🔹 **Cross-Team Coordination:** Facilitating seamless communication between Sales, Marketing, and Customer Success teams, fostering a collaborative environment. 🔹 **Performance Tracking:** Regularly monitoring and reporting on project progress, identifying potential bottlenecks and areas for improvement. 🔹 **Risk Management:** Anticipating and addressing potential risks and challenges that may arise during project implementation. 🔹 **Continuous Improvement:** Identifying opportunities to streamline processes, enhance efficiency, and optimize workflows. By investing in these specific project management roles, we are laying a solid foundation for RevOps excellence for a large scaling organization. #RevOps #ProjectManagement #Sales #Marketing #CustomerSuccess #GrowthMindset Cameron Legge

We received a great question during our LinkedIn live event with DX last week: "How do we factor in the process aside from the metrics? we might have all the right metrics but don't the process in which these metrics are used affect the result?" - Daphnee Laplante This highlights one of the pitfalls of only using quantitative metrics when assessing Developer Experience or Productivity. Quantitative metrics don't consider the context in which a team operates. Things like processes, regulatory requirements, and complexity are not taken into account. I once spent two full weeks speaking with engineers, simply asking them what we could do to improve the way we delivered software. The overwhelming majority of the feedback was on the processes surrounding the delivery of software. Teams shared with me specific details about what was slowing them down, AND how we could solve it for them. It's unlikely I would have received this insight through quantitative metrics alone. Qualitative insights help to provide context around some of the more traditional output metrics that are typically used to assess developer experience and productivity. I'll be speaking with Abi Noda again tomorrow at Atlassian Team 24, you can catch us live at the event or watch the recording on demand. Check out our discussion from last week if you haven't already - link in the comments. #DeveloperExperience #DeveloperProductivity #DevOps

Forecasting: A RevOps Super Power While RevOps plays a massive role in forecasting revenue, I am talking about RevOps's ability to forecast their work. It’s a superpower of great RevOps professionals because it helps set proper expectations and builds trust with key stakeholders. Where to start: 📋 Make a plan - Schedule and ruthlessly prioritize time to make yourself a plan. Start with a week, move to a month, then a quarter, and beyond. ✅ Review your plan - Be honest with yourself. What got done and what didn’t? Be kind to yourself as you learn. 📚 Apply Learnings - You will get better at forecasting your work every cycle. Plan for the unknown, ad hoc work is a guarantee. 🎓 Celebrate the wins - Be it yours or others, celebrate. Express gratitude because life is better that way. #revenueoperations #revops

📣 We're live on Product Hunt today! Come check out our latest features, including Public Commenting, task management updates, new integrations, and more. Your feedback means the world to us! Join us on Product Hunt: https://lnkd.in/dKjme4uy #ProductHunt #Commented #LaunchDay

We're sharing tips to help you build out your RevOps team. 🤔 For example, have you considered how driving adoption for newly-acquired technology requires building consensus around technical users and product champions? 🖼️ We look at the bigger picture in this blog post. https://bit.ly/3hqbxpH #RevOps #LowCode

How familiar are you with Pluralsight Flow? This question typically fields a similar response to the questions; How data driven is your engineering team? How are you measuring commits per day, pull requests, team collaboration efforts? Flow connects with the tools your teams use everyday—like GitHub, Jira, Microsoft Azure DevOps, and others—to provide you with a birds-eye view of what’s happening across your engineering team. What are teams working on? Where are they facing roadblocks? These insights and more are now available at your fingertips. #pluralsight #software #engineering #github

🚀Growth and Product Management! 🌟 Fantastic interview with Lauryn Isford, an industry expert with a stellar track record at companies like Dropbox, BlueBottle, and AirTable. Here's to growth, learning, and innovation! 🌱💡 #GrowthStrategy #ProductManagement #Onboarding #datadriveninsights #TeamCollaboration #TechInsights

Do you know one of the biggest mistakes many SaaS companies make? Assuming that anyone who can code well can be a part of their SaaS engineering team. It’s a misconception! Building a top-tier SaaS engineering team goes far beyond code. It's about the 3Ps: People, Passion, and Purpose. These very principles have been the driving force behind KlearStack's journey to becoming an award-winning AI-driven intelligent document processing platform. Here are a few key attributes your SaaS engineering team must embody: 1. Product Driven Long-Term Thinking Beyond project-specific/ client-specific goals, always prioritize roadmap items based on the long-term impact for most of the clients in general. 2. User-Centric Mindset It's not just about the code; it's about enhancing the user experience. Are we aware of what various user personas want from the SaaS platform? Are we doing everything possible to prioritize simplicity? 3. Passion Fueled by Purpose Passion is the engine that powers innovation and excellence. Purpose is the fuel. 4. Adaptability In the ever-changing world of tech, adaptability is your greatest asset. Above all, their focus should always be on delivering an exceptional customer experience. If your engineering team embodies these qualities, the future of your SaaS business is bright. #saas #business #product #team #artificialintelligence

We've spent years creating and scaling category-defining products. And over that time we've constantly refined our approach. If we had to boil it down to just the absolute essentials, it wouldn't be far off: 👉 Little and often 👉 Cross-functional 👉 Evidence-guided 👉 Outcome focussed It sounds simple. But it's extremely hard to do. Fortunately, our teams don't just 'get it', they help our clients to work this way too. ❌ No egos. ❌ No PowerPoints. By showing, not telling. If your business could use a little help working this way, or you're looking for a product development partner that shares the same standards as your teams, get in touch. 📈 #ProductManagement #SoftwareEngineering #DevOps #SaaS

"Move resiliency from the end of a process or product to the early stages... Product managers, designers, and engineers are thinking about the resilience of their product before it goes out the door," explains Salesforce's Brandon Willitts while talking about building a culture of resilience from reactive to proactive at #Compass23. #BusinessContinuity #Resiliency #OperationalResilience