Steneral Consulting’s Post

Celebrating Excellence: A Shout-Out to our M&M (Mpho Mbelle and Maneesh Kumar Gupta) at EXL South Africa Today, I want to take a moment to recognize and express my deepest appreciation for Mpho and Maneesh. Their exceptional efforts have not only streamlined our processes but have been instrumental in navigating and supporting our hypergrowth journey. Both Mpho and Maneesh have masterfully streamlined financial workflows, enhanced efficiency and reducing bottlenecks. Their innovations have paved the way for a more agile and responsive financial ecosystem. Let's give a virtual standing ovation to Mpho and Maneesh for their unwavering commitment to excellence! There hard work and dedication inspire us all. As we celebrate this milestone, let it serve as a reminder that when employees and employers collaborate with trust, support, and shared goals, extraordinary accomplishments are not only possible but inevitable. Here's to our M&M, to EXL South Africa and to the power of teamwork and success! #FinancialExcellence #HypergrowthSuccess #FinanceMasters #TeamAchievement #ProcessOptimization #CelebrationTime

Adit recently reached a monumental internal milestone, marking a significant validation of years of hard work and innovation. Reflecting on this achievement, it dawned on me that as highly driven professionals, we often overlook our own accomplishments. We tirelessly strive to reach new heights, only to find ourselves continuously chasing the next goal without acknowledging our progress along the way. It's a cycle that can leave us feeling like we're never truly satisfied with where we are. But here's the truth: Every step forward matters. Every effort, no matter how small, contributes to our journey of growth and success. So, let's make a conscious effort to celebrate the little victories, to recognize the strides we've made, and to give ourselves the credit we deserve for simply trying. After all, progress is progress, and each milestone reached is a testament to our dedication and perseverance. Take a moment today to acknowledge your achievements, no matter how insignificant they may seem. #CelebrateSuccess #AcknowledgeProgress #EmbraceTheJourney #Adit

#Exclusive In an exclusive interaction with ETHRWorld, Shalini Modi, who leads Genpact 's L&D globally covering over 1,25,000 employees, talks about the learning milestones Genpact has achieved over the last five years– mostly voluntary as a result of its employees’ personal interests and grit, and also how #upskilling, #engagement, #internaljobpostings and #hiring strategy are all leveraged via L&D at the company. #learning #learninganddevelopment By Yumna Mobin https://lnkd.in/g99tBgEY

The CFO of a $11bn IT biggie leaves and joins as CFO of another $19bn IT biggie - that too within a week of his company announcing his resignation. Whatever happened to garden leave, cooling-off period, non-compete, 3 month notice period, etc.?!?! His notice period seems to have been less than a week! 🤷♂️ Full disclosure: I don't know when the said individual actually resigned but I think a resignation of an executive member of the board mandates SEBI disclosure and there were none till about a week ago? #noticeperiod #wipro #cognizant

It was in the early 2000s. The BPO culture was in nascent stages. The appetite for enhancing service levels towards customers was high. And here was a company known for its laser sharp focus on quality. Bob was an agent in this company, handling customer calls from the US and Canada. Repeated calls, queries, questions, issues, problem solving...that was the nature of calls. The company realised the monotony that could set in for the agents. So, a brilliant strategy was devised. If, during the call, the customer felt delighted and wanted the call to be transferred to the agent's manager to compliment the agent's service, the agent would receive a gift voucher after the customer had spoken to the manager. Now, this was a great deal. Because the gift voucher was for a good sum. And Bob became a pro at attracting customer compliments. He devised strategies to genuinely provide greater service, looked for alternative solutions to handle queries and was always the one with the highest number of customer compliments each month. That was the power of recognition and appreciation. The company recognised employees who would go beyond and achieve greater service levels to delight customers. And that translated into employees feeling appreciated, acknowledged and recognised. Following my post, today, I address point b) that I raised. When was the last time a team member felt acknowledged, recognized and appreciated? P.S: GE Capital International Services, today known as Genpact was where such creative, effective employee appreciation strategies were implemented. #management #leadership #hr #employeeengagement

Needless to say, BPM / IT sector has a pattern. Amidst challenging macro economic environment, leadership transitions are gaining traction. #leadership #bpm #transition

Faced with the need to seamlessly rebadge their workforce across 22+ lines of business, an online food delivery platform partnered with WNS. Our rebadging plan enabled expedited hiring, filled talent deficit and offered efficient resource allocation. Explore the case study: https://bit.ly/BMC3_L #DigitalTransformation #Compliance #ChangeManagement Himanshu Bhardwaj | Deepak Kewalramani | Anshul Mathur | Jagatbir Singh Saluja | Sheriff Kolankad

Sharing here the ET article. A case study for organizations! How L&D is leveraged! Right from innovation to engaging to hiring to IJPs to geographical expansion! Genpact is leveraging L&D to a T. https://lnkd.in/d-s6HTz3 #learnindanddevelopment #learning #organization #development

Celebrating Excellence: A Shout-Out to Mayank Sing at EXL South Africa We are thrilled to shine a spotlight on Mayank, an exceptional force in our organization, whose efforts in streamlining procurement processes have been instrumental in propelling us through hypergrowth! Mayank's vision and operational prowess have redefined the landscape of our processes. His ability to streamline workflows has ushered in a new era of efficiency, paving the way for smoother operations. In the face of rapid expansion, Mayank has emerged as a key figure in ensuring our functions seamlessly evolve to meet the demands of hypergrowth. His dedication and expertise have been crucial in sustaining our upward trajectory. Let's join hands in applauding Mayank for his remarkable achievements and tireless commitment to excellence! His contributions have not only made a difference but have set a standard for excellence. As we celebrate this milestone, let it serve as a reminder that when employees and employers collaborate with trust, support, and shared goals, extraordinary accomplishments are not only possible but inevitable. Here's to Mayank, to EXL South Africa and to the power of teamwork and success! #ProcurementOptimization#SharedServiceExcellence #HypergrowthSuccess #TeamAchievement #CelebratingSuccess #MayankTriumphs

As the series #financewithfamily is going on.. I had a conversation with one of my Bhaiya living now in Noida ,working in EXL .. From the background of engineering, he was having many experiences and we were discussing many topics.. As he studied with not that much facility because he was living in a not big City during his primary education but his dedication and way of learning make that possible, that now he is working in top company. We talked about his daily routine and what he is making changes in his life to make it more productive. He is the one who is always ready to help others which makes him the best in his circle.. After that, We discussed his financial habit and he is managing this stuff by himself but after having a long discussion, I suggested him to take some suggestions from me too. Important lesson adopted from the conversation - -- Have perseverance and be consistent in your work, success will be achieved. -- Respect the word which you are promising to others.. -- Be greedy for knowledge not for money.. This series will teach lessons to me and the more people.. Initiate the conversation to be confident I am talking about Ashutosh Kumar 😀😀 #financewithfamily #future #growth