Unisys’ Post

Our latest Consumer Banking Report looks at the attitudes and expectation of 9,000 banking customers across nine countries. In this webinar, experts share out key findings that could help guide your bank’s digital transformation plans. 👉 https://epamsys.co/3RIRE0g CC: Chris Tapley, Dennis Joosten

How has your banking customer experience been? We would love to hear from you and get your feedback on your banking experience with DIB-Ke Click on the link below to share your feedback through a short survey.  https://bitly.ws/WwRf #KBACXSurvey

81% of banking customers value their provider’s essential communications. Every interaction that a customer has with their bank shapes their perception of their entire banking experience. Our personal banking spotlight report provides insights into how customers feel about their banking provider’s essential communications. Read it here http://spr.ly/6044Z7yuy

82% of banking customers value their provider’s essential communications. Every interaction that a customer has with their bank shapes their perception of their entire banking experience. Our personal banking spotlight report provides insights into how customers feel about their banking provider’s essential communications. Read it here http://spr.ly/6040kTPxY

Our Personal Banking Spotlight Report is providing some key insights to how consumers value their essential communications. It is easy to think that no one will read these documents, but we are finding that it is becoming more important to understand how your consumers view their communications in order to connect with them the right way. #MakeEveryConnectionCount

81% of banking customers value their provider’s essential communications. Every interaction that a customer has with their bank shapes their perception of their entire banking experience. Our personal banking spotlight report provides insights into how customers feel about their banking provider’s essential communications. Read it here http://spr.ly/6043kTOpz

Customers are increasingly reliant on conducting banking transactions online. The ability to bank anytime and anywhere, giving them a real-time access over their finances are major factors when choosing a banking partner. Therefore, banks are always looking for ways to improve efficiency and better serve their customers through offering seamless digital channels, which help build trust and loyalty with their customers. Watch how our digital banking solution can boost your customer retention.

In the Australian Banking Association (ABA)'s recent report, Bank on it - Customer Trends in Banking, Australian's conduct 98.9% of their banking needs using digital channels. And they report the highest level of customer satisfaction using this channel over traditional channels. And with Australia one of the highest users of cashless payments in the world, with the value of mobile wallet transactions reaching $93 billion in 2022, the rising importance of meeting customer expectations using digital channels is critical to the success of any financial institution. The digital channel is not simply a mechanism to acquire new customers, it is an underlying principle in the retention of your existing customer base. It is a primary channel for communication, providing customer support, the provision of self-serve capability, and identification of upsell and cross-sell opportunities. How are you positioned to service this channel? #digitalbanking #digitalchannels #customerfocused #customerexperience

In today's #banking landscape where customers do not hesitate to shift their loyalties to another bank for a better-priced product or service, banks face multifaceted challenges in offering #personalized services and treating each #customer as a unique, segment of one. Read this eBook to learn how effective #offer management can help drive customer-centricity, reduce time-to-market, and enhance operational efficiency. Download now: https://lnkd.in/gGD92Ec3

📲 How can you optimise obtaining #MarketingPermissions in retail banking? 👉 Click through the below case study to find out how we researched the optimal approach to eliciting and maintaining marketing permissions for a major high-street bank – our insights led to a 2.2x larger marketable base and improved #Customer understanding by 30%. 📈 Find out more about our insights in our new #DectechBuzz:https://buff.ly/46J6sl1