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Revitalize your company's future with our AI solutions! 🚀 We're pros at helping Fortune 500s and startups alike to boost customer engagement, amp up performance, and spark innovation. With our expertise, you can navigate business challenges and spot growth opportunities like never before. 🌟 Ready to transform your business? 🤖💼 Visit our website for more info! #AIRevolution #CustomerEngagement #InnovationLeaders AI Concierge

Revitalize your company's future with our AI solutions! 🚀 We're pros at helping Fortune 500s and startups alike to boost customer engagement, amp up performance, and spark innovation. With our expertise, you can navigate business challenges and spot growth opportunities like never before. 🌟 Ready to transform your business? 🤖💼 Visit our website for more info! #AIRevolution #CustomerEngagement #InnovationLeaders AI Concierge

Why you should be using AI powered automations! Your competitors are. If you're still juggling too much, trying to complete tasks manually. Well, guess what? You are loosing productivity, efficiency and clients. Thanks to AI-powered automation! Everyone can now be 3 times more productive. And no, it’s not just a luxury for the big players anymore. Picture this: Your day-to-day operations flowing smoothly as AI takes care of the repetitive tasks, freeing you and your team to focus on creativity and growth. 📈 Real Success Stories: A local boutique boosted sales by 30% by automating inventory and customer service. A cozy bistro saw a 40% jump in repeat visits after implementing automated reservations and personalized follow-ups. A burgeoning tech startup doubled its leads in just three months with smarter lead management, all while cutting down manual tasks by 70%. These stories are just the beginning. Imagine the possibilities for your business! The picture below is my personal "Client Onboarding" process that takes only 30 seconds, using 6 different tools, thanks to automation. Why jump on the automation bandwagon? It's simple: Boost efficiency Enhance customer satisfaction Drive growth without the growing pains The future of business is automated and shining bright. Are you ready to be part of this transformative journey and skyrocket your business to new heights? #BusinessGrowth #AIAutomation #Innovation #Efficiency #CustomerSatisfaction #SMEs #FutureOfWork

#Amsterdam-based AI-powered #productdiscovery platform #NEXT Acquires Dutch customer insights platform #Reveall. They are creating the most powerful AI-powered solution in the market to help teams continuously bring customer insights into every decision. Their mission has always been to make customer insights more accessible and actionable, so that product teams can make better decisions, faster. Over the past 6 months they have been exploring the potential of #generativeAI to help teams analyze their #qualitativecustomer data faster and make continuous discovery easier and more impactful. NEXT is an AI-powered product discovery platform that turns #customer interactions (e.g. interview recordings, research notes, support tickets, etc) into actionable product insights. Reveall is a device for #productmanagement that helps teams in improving the alignment of their operations and product strategy. NEXT Reveall (part of NEXT) Ferdinand Goetzen Marcel Hagedoorn Dwayne Pascal Moodi Mahmoudi Ronny Roeller To share your startup story write us on - contact@startuprise.co.uk #next #reveall #acquisition #eustartup

I would like to share this McKinsey & Company 2024 quarterly report on Gen AI, which sets out in a simple and pragmatic way how to turn exponential tech potential into customer value generation in 2024 🚀. The bottom line, if I could shape it into a hypothesis, would be that Gen AI at scale is a mindset that can only be built on solid pillars composed of: ✅ 1.    Creating a competitive advantage through an iterative approach by implementing a taker model for productivity improvements while building sharper applications for competitive advantage. These applications, being prioritized through a needs assessment and customer segmentation analysis, focus the 80/20 on what customers care about. Thus, allowing us to fail smart (at the lowest impact, and learning fast). ✅2.    Upskilling teams, centralizing standards management, and forming squads to scale up: Have a strong head start to accelerate efforts and build subsequent structures for decentralized-cross knowledge sharing, ensuring a seamless customer experience. Minimize the multi-platform approach as much as possible. If required, generate one user experience for employees to create a homogeneous in-house approach from a look & feel standpoint, facilitating adoption and simplifying the change management strategy implementation. ✅3.    Setting up the technology architecture & processes to scale: Reuse technology in a consistent way. Define one source of truth for approved tools, code, and components based on the right processes to leverage for different use cases. Prioritize testing over development and define clearly who will need to sign off on each stage of the process and when. Build copilots that simplify code creation but are low cost to maintain, monitor, and control. ✅4.    Ensuring data quality: Value from LLMs will depend on how well it takes advantage of its own data. Establish taxonomies so models can access the data they need. Build value not only from structured data (traditional approach) but also from unstructured data; therein lies innovation. ✅5.    Creating but reusing in a smart way: Establish asset development standards and maintain a dynamic knowledge base by documenting decisions, failures, and risk mitigation strategies. Implement Key Performance Indicators (KPIs) not only to gauge performance but also to align with customer expectations, setting clear benchmarks that guide your path forward and define success uniquely for your organization. #customerexperience #CX #strategy #consulting #AI #genai #innovation #digital #businesstransformation #copilot #enterpriseacceleration #entrepreneurship #startups

Companies are perpetually caught in a vortex of innovation. The quest for the next big thing often leads to an innovator's dilemma — a situation where the focus may shift from refining existing features to chasing new, unexplored avenues. This crossroads, unitQ Founding Team Member Anthony Heckman says, presents a vexing question: Should we prioritize fixing the old or building the new? Anthony explains how unitQ's AI-powered user-feedback software helps organizations straddle the nuanced line between innovation and improvement. Read Anthony's column on the unitQ Quality Blog now! https://lnkd.in/d7vgZhpr #product #engineering #support #cx #ai #userfeedback #customerfeedback

Caught in the innovator's dilemma like a squirrel in headlights? 😅 Fear not! Dive into our latest blog post for some relief and find out how unitQ can be your guiding light out of the dilemma. Ready to innovate? Let's connect! #Innovation #BusinessStrategy #UnitQ #productquality #userfeedback

Recently, I attended a fascinating and highly applicable event focused on implementing customer-facing GenAI. I'm excited to share some key insights. First off, a big thanks to Accion Labs, especially Saurabh, Greg DeCarlo, and Chetan K., for their extensive knowledge sharing, and to Lee Groff for expertly organizing the meetup. Thanks also to Ryan Wong for insightful table discussions on his considerable GenAI experiences. 💡 The key challenge in scaling customer-facing GenAI is managing costs. 💰 The more performant LLMs are expensive to use regularly. To mitigate big bills, it's essential to pre-process the prompts, although this itself can be costly. In a decision-making role, I would want to be absolutely certain that GenAI would provide big value/savings for the organization. In essence, know your flywheel:  https://lnkd.in/ef6PN-RR. Alternatively, finding a vendor specializing in specific needs (like customer service bots) could be a practical first approach. That said, I still believe all organizations can benefit from using GenAI internally to boost productivity across various teams and disciplines. 🚀 Stay tuned for my next post, where I'll dive into the more technical aspects of my takeaways. 🔍 #genai #operations #aicloud

Strategic planning plays a crucial role in the success of businesses. It helps businesses define their goals, identify their strengths and weaknesses, and develop a roadmap to achieve their objectives. With strategic planning, businesses can align their resources, make informed decisions, and adapt to changes in the market. It also enables businesses to stay focused, anticipate challenges, and seize opportunities. Without strategic planning, businesses may struggle with uncertainty, lack of direction, and poor decision-making. So, if businesses want to thrive in today's competitive landscape, they must invest time and effort into strategic planning. Start planning strategically today! #ChatMavenAI #chatbot #customchatbot #businessowner #ai #chatbots #automatesoftware #datainsights #AIChat #dataanalytics #aitools #crmIntegration #supportsystem #salessystem #strategicplanning #customersupport #businessanalysis #businessInsights #Integration #strategicplan #chatAssistants #customerservice #customaichat #aichatassistants #businesssolutions #artificialintelligence

Get a sneak preview of The Works, Freshworks' all-new hub featuring strategies and ideas that help business leaders maximize the value of their technology investments in the era of AI. It's packed with valuable insights, articles, and tools to supercharge your customer success journey. Explore it now!