✨ Great news! Our latest webinar about Customer Support’s Role in a Scaled Customer Success Motion is now available on-demand! 🎥 For those who couldn't attend or those who would like to revisit the discussion you can watch it here: https://lnkd.in/dMprzrnv ❤️ Huge thank you to Taylor Johnston from Vitally.io and Sam Chandler 💥 Customer Success and Experience and Startups from Zendesk for leading this insightful discussion. #customersuccess #customersupport #webinar #vitally #zendesk #customerexperience #techtrends #automation #AI
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Join us for this webinar and discover how an AI knowledge assistant can revolutionize your company's efficiency levels and save teams hours every week! 🚀💼
🌟 We're thrilled to announce our new webinar series showcasing how various departments harness the power of AI knowledge assistants and Dashworks to transform their daily operations! Kicking off this Friday, March 1st, don't miss "Dashworks for Customer Success" with our very own Head of Customer Success, Meg Bradshaw. We'll discuss best practices for adopting AI in Customer Success teams to: - Accelerate customer onboarding processes - Respond to customer questions with lightning speed - Craft personalized customer emails - Stay up-to-date with customer developments 🔗 Save your spot now to discover the full potential of AI for your Customer Success team! https://lu.ma/l8n6alga
Dashworks for Customer Success · Zoom · Luma
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Hear how AI is redefining customer success and sales strategies. Listen to the second episode of “Experts of Experience,” featuring Matt Dixon, Founding Partner of DCM Insights. Dive in now!
#2 Matt Dixon: Master Customer Experience with The Challenger Sale Approach
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We know you’re busy so let’s get to the point - we’ve got a bunch of free customer success content just for you, here’s the TL;DR of what’s on offer right now: 🤖 How to use AI in customer success AI is the hot topic that everyone’s talking about right now - but where does it fit in with customer success? Grab our eBook and hear invaluable insights from customer success experts at LinkedIn, Glassdoor, HubSpot, and more. https://lnkd.in/eAyjtFpD 📋 7 customer onboarding strategies that drive efficiency Inefficient processes not only cost money, but time. So imagine how efficient your team could be if you could automate those processes and eliminate unnecessary tasks… Get our eBook and discover 7 key onboarding strategies that increase customer satisfaction and reduce churn. https://lnkd.in/eW2gVbfK #customersuccess
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Zendesk's What’s New webinar on August 2 is jam packed with product releases, new Zendesk features, and demos to help you keep your customer experience top-notch. #Zendesk #WhatsNew
What's New at Zendesk
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🚀 Elevate Your Business with Botworks! 🤖✨ In today's rapidly evolving digital landscape, businesses need innovative solutions to stay ahead of the competition. With Botworks, you can harness the power of chatbots to transform your operations and delight your customers. Our cutting-edge chatbot solutions are tailored to your unique business needs, from automating routine tasks to providing personalized customer support. Let Botworks be your partner in driving efficiency, improving customer satisfaction, and achieving your business goals. Choose Botworks and unlock the potential of AI for your business success! 💼💡
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Hear how AI is redefining customer success and sales strategies. Listen to the second episode of “Experts of Experience,” featuring Matt Dixon, Founding Partner of DCM Insights. https://lnkd.in/djTFKBUP
#2 Matt Dixon: Master Customer Experience with The Challenger Sale Approach
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Hear how AI is redefining customer success and sales strategies. Listen to the second episode of “Experts of Experience,” featuring Matt Dixon, Founding Partner of DCM Insights. https://lnkd.in/gckC2aM4
#2 Matt Dixon: Master Customer Experience with The Challenger Sale Approach
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(*Claxon sound*) Hold on to your hats, CSMs… the 2023 State of Customer Success Report has launched! 🚀 Created in partnership with GUIDEcx, it's a research study built for customer success people, by customer success enthusiasts. We asked our community of over 5,000+ customer success professionals what the current CS landscape looks like. And the results? We’ve uncovered the biggest pain points in CS, job satisfaction, and the top strategies used to pre-empt churn. Did you know: 👉 Over two-thirds of customer success professionals don’t use AI in their current role 👉 55.4% of customer success teams surveyed report directly to their CEO or CCO If your interest has been piqued by those stats, give our report a read and discover a YoY analysis of how customer success has changed since 2022. Ready? Let’s dig in. 👇 https://lnkd.in/emzmvB4w #CustomerSuccess #CSCollective #Research
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🚀 Zendesk is revolutionizing the future of CX with its latest acquisition of Klaus marking a new era of AI-powered quality management in customer service! 🎉 Say hello to consistent, high-quality service across all channels and agents, digital or human! 🤖💬 Get ready to unlock the power of everyday interactions and boost customer loyalty like never before! #Zendesk #KlausAcquisition #QualityManagement #CustomerExperience #RevolutionizingCX #WorkForceManagement
Artificial intelligence 🤝 Personalized customer experience 🎯 We’re excited to announce Zendesk’s intent to acquire Klaus, the industry leading AI-powered quality management platform: https://zdsk.co/3TMRiYw
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Zendesk Customers: "how can we be more efficient in our Quality Management practices to delivery better service to our customers more consistently ❓" Zendesk: "Here you go 🤗 ❗ A modern AI-powered QA solution that allows you to, automatically, analyse and score 100% of your customer conversations across all agents, all languages and all channels" Just like how excited I was about Tymeshift (the WFM solution with the shortest TTV in the market to date), I am even more excited about Klaus as Zendesk delivers a stronger commitment for a complete WEM solution for the modern age!
Artificial intelligence 🤝 Personalized customer experience 🎯 We’re excited to announce Zendesk’s intent to acquire Klaus, the industry leading AI-powered quality management platform: https://zdsk.co/3TMRiYw
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Such a good resource! 👏