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Software used to create and maintain chatbots. - Use development frameworks and API toolsets to define behaviors and responses - Maintain published bots and improve conversational workflows - Deploy on multiple communication platforms and devices
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Leverage award-winning chat and knowledge solutions to bring intelligent self-service to life. BMC Helix Virtual Agent combines intelligent knowledge management services with natural language and contextual conversation so that users can resolve issues quickly and efficiently.
EKAA is an AI-powered digital assistant for HR, Sales, IT, and Admin. An interactive, multi-lingual chatbot integrated with Microsoft Teams, EKAA speeds up sales operations and provides a one-stop portal for HR services and IT support. With EKKA, you can access your ERP and CRM data by just typing in a command. It understands the context and provides a platform for improved collaboration. Currently available in English, German, French, Italian, Dutch, and Portuguese, we are adding more capabilities and languages to the chatbot. HR Module • One-Stop platform for HR tasks • Manage leave requests, employee achievements, and rewards • Manage payroll and learning & development Sales Assistant • 360-degree view of customers • Speeds up your approval workflows • Seamless and hassle-free access to real-time insights and KPIs IT & Admin Assistant • Easily schedule meetings • A seamless user interface to track requests • Effortless creation and tracking of IT tickets
Gupshup for D2C & eCommerce is an end-to-end solution that enables conversational interactions between D2C brands and consumers. It has ready-to-use workflows for marketing, commerce, and support use cases. It also facilitates live chat interactions between customers and agents who are always ready to resolve queries. The solution also facilitates omnichannel communication between brands and customers on 30+ messaging channels. D2C brands usually have a lot of content on their website or mobile app which confuses the customer who is browsing for the right product. Also, the traditional catalog-style e-commerce sites lack personalization. Chatbots are effective in giving personalized experiences to customers by understanding their requirements and suggesting the right products to the customers. Also, the customers do not want to visit the website (or app) again and again for small things like tracking the shipment. They want it on their WhatsApp.
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers. For more information and to book a demo visit: www.cognigy.com
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Gupshup for Edtech is an end-to-end solution that enables conversational interactions between Edtech companies and students. However, the use cases extend beyond just Edtech and can be deployed in Schools, Colleges, Universities, Coaching Centers, Vocational Training, Tutoring, and Extracurricular Learning. Using a chat-based interface, students can discover the right course, enroll, get counseled, pay for the right course, get notifications on classes, lectures, and materials, appear tests, submit assignments, give feedback, ask doubts and get resolution, etc. A big loophole in the digitization process of the Educational Industry is, it has not paid enough attention to conversations. However, conversations have always been at the core of any educational process. Conversations cannot be bypassed, even if we have the highest level of technology deployed in education. AI, Virtual Reality, Video Lectures, Adaptive Learning, etc are good to have. But, conversations are a must-have in Edte
Built on the foundation of the world’s leading Conversational AI platform, Cognigy's AI Agents provide next-gen customer service, absorb your enterprise knowledge, and come fully equipped with voice AI Agents, digital chat AI Agents, and Agent Copilot. Supplied with dozens of pretrained skills, they work seamlessly with existing enterprise systems, learn from your human agents, and give them superpowers.
Our SAP Chatbot on Microsoft Teams™ is an extension of your business persona to keep you abreast of the day-to-day business. It offers timely, concise, and contextual information that cuts through all the noise and helps you take appropriate actions. SAP Chatbot provides a one-stop conversational platform for accounts, sales, procurement, and finance departments. It is always possible to dig deeper into the details – within the chatbot or by launching SAP core apps. SAP Chatbot reduces the need to login into SAP ERP by 90% or more. Features • Contextual Role-based Scorecards • Pre-built Ready to use SAP Business Content • Instant Access to Key Performance Indicators • Access to Transactions relevant to a Role • Seamless insights from data across Enterprise Systems • Simplified access to KPIs for senior executives • Ability to query about important attributes of a transaction • Available with various business personas like Sales Manager, Account Manager, Procurement Manager, CFO, etc
Engage and delight followers with the Instagram Messenger API from Gupshup. Integrate 1-way & 2-way communications and convert followers into customers by providing solutions over conversations. Why should you go for it? With over 1 billion active monthly users who spend 28 minutes a day, Instagram is the 4th most used app on mobile. Messaging apps like WhatsApp, Facebook Messenger, and Instagram are where your customers are. These apps are playing a vital role in connecting brands with potential customers. What can you achieve? Respond to basic queries faster using automation Leverage DMs to get quick responses from followers Level up your customer interaction with rich media Provide exceptional customer service to earn customer loyalty Increase brand awareness, content reach, & engagement Convert prospects to customers via story viewing, commenting, post liking, and IGTV-viewing. Increase your likes & comments on posts, reels & IGTV using chatbots to grow your business
Put the smartest admission counselor to work who can convert all inbound and advertising traffic into qualified leads by contextually engaging with them on your website. Uncover intent signals and increase your ROI.