About
FCI offers an integrated CX platform - Varta, and Quadient Inspire Services to redefine the customer experience.
‘Varta’ is an innovative financial technology software solution that enables banks and financial services institutions (BFSI) to tap into new revenue streams by unlocking the engagement signals from ‘recurring Transactional Communications’ with their existing customers.
Varta’, not only –
a) Ingests data from various siloed data storage systems (such as KYC, savings A/C transactions, card/loan transactions, insurance data, etc.) on the bank’s side,
b) But also, automatically designs, manages (versions), delivers, tracks, and reports back insights from transactional communications,
c) It enriches communications with intelligent (AI-powered) contextual recommendations for relevant products and services.