Disease Reporting Hotline Launches to Stop Outbreaks in Cambodia
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To improve disease reporting in Cambodia, the iLab Southeast Asia, in partnership with the Cambodian CDC and Skoll Global Threats Fund, launched a free to the public disease hotline built with InSTEDD's interactive voice response tool, Verboice. Cambodia is in a 'hot zone region', susceptible to deadly disease spread. Timely reports from Health Centers across the country are critical to stopping outbreaks.
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Disease Reporting Hotline Launches to Stop Outbreaks in Cambodia
- 1. Disease Reporting Hotline Launches to Stop Outbreaks in Cambodia By Tharum Bun
- 2. Cambodia is in a ‘hot zone region’, susceptible to deadly disease spread. Timely reports from Health Centers across the country are critical to stopping outbreaks.
- 3. To improve disease reporting in Cambodia, the iLab Southeast Asia, in partnership with Cambodian CDC and Skoll Global Threats Fund, launched a free to the public disease hotline built with InSTEDD’s interactive voice response tool Verboice. By calling 115 anyone with a phone and mobile network can report disease information by voice and keypad entry.
- 4. The hotline was officially launched with all partners in January 2016 in Phnom Penh, Cambodia.
- 5. Dr. Ly Sovann of Ministry of Health is in charge of the hotline. “Reporting through hotline 115 will especially benefit the efforts of health workers, increasing their reliability and productivity. On-time reporting means disease outbreak prevention”
- 6. As a principle of the iLab SEA human centered-design approach, the team traveled to visit Kratie, a community nearly a 6-hour drive from Phnom Penh, to meet with health workers to determine what that the 115 hotline could assist with.
- 7. On the site visit we met Ms. Vanny, a midwife and counselor who has worked at Orrusey health center in the Kratie Province since 1991.
- 8. When we asked her about disease reporting, she shared with us time-intensive, detailed paperwork. Time she would prefer to spend with her many patients.
- 9. Vanny knows that she needs to send disease information as quickly as possible, but is limited by the many other responsibilities that she has.
- 10. The disease reporting must be done, no matter how overwhelming, time consuming, or stressful it is to complete.
- 11. Vanny said that if she could replace her paperwork with a call to the hotline then it could enable her to create more time for her many duties.
- 12. “Stopping disease spread saves people’s lives. It stops people from getting into a ‘poverty trap’, because as people get infected, they have to spend a lot of money on treatment that they cannot afford.”
- 13. With the hotline operating and the need for health workers clear, Ms. Vanny and others are receiving training on how to use 115 for disease reporting.
- 14. Ten ‘115 trainings’ have been delivered and more are scheduled. The team behind 115 are now working to bring its benefits to health centers across Cambodia.
- 15. 115 hotline is made possible by the Cambodian CDC and Skoll Global Threats Fund. This photo essay was produced with support from the Rockefeller Foundation.
- 16. To learn more about The iLab SEA team approach to innovation for improved health in the region, please visit: www.ilabsoutheastasia.org /instedd /instedd /instedd