Shipping policy
Updated in Jan 2024
For Formovie's shipping policies, please read the following carefully and pay special attention to any bold, italicized, or red-marked areas.
If there is a discrepancy between the English and other language versions, the English version will prevail.
Regions and Dates
Formovie supports addresses in most major regions of Asia, Europe, and North America. After payment is completed, it will take 1-3 business days for your order to be processed before shipping will begin.
Formovie has local warehouses in certain regions so you can receive your package quickly, usually within 2-10 business days of shipment. Local warehouses are currently available in the following regions: USA, Canada, UK, and EU.
For products ordered during crowdfunding, pre-sales, or other special events, the date required for fulfillment is based on the date shown in the event.
Europe Store: https://eu.formovie.com/
Denmark
Bulgaria
Croatia
Hungary
Luxembourg
Cyprus
Austria
Greece
Germany
Italy
Latvia
Czechia
Slovakia
Slovenia
Belgium
France
Poland
Ireland
Estonia
Sweden
Lithuania
Romania
Finland
Netherlands
Portugal
Spain
Malta
Monaco
Norway
Switzerland
Global Store: https://www.formovie.com/
United Kingdom
Canada
United States
Mexico
Australia
Japan
New Zealand
Hong Kong SAR
Macao SAR
Taiwan
India
Bahrain
Bangladesh
Bhutan
Brunei
Indonesia
Israel
Kuwait
Malaysia
Philippines
Qatar
Saudi Arabia
Singapore
Thailand
United Arab Emirates
If your address is not in one of these areas, then your package will be shipped from China. Shipping usually takes 10-45 business days, depending on your location. Please feel free to contact Formovie's customer service at service@formovie.com to discuss the availability of shipping options.
If your address is on a small island outside of the United States, such as Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands, and Samoa, as well as overseas departments of European countries, such as Reunion Island, Martinique, Canary Islands, etc., shipping may not be supported
Due to certain national and regional policies, packages may have extended shipping times.
We are unable to ship to P.O. Boxes and military addresses.
Shipping Costs
The shipping cost will be shown on the checkout page of your order. Your entitlement to free shipping depends on the product you purchased, the country you are in, and your specific address.
Although in rare cases, Formovie may request additional shipping charges from you after you have taken advantage of free shipping or have paid for shipping, including but not limited to the following:
- When a local warehouse is out of stock, but you request that shipping begin immediately and Formovie needs to ship from another location
- Changes in international or regional conditions that result in high shipping charges by the carrier
- Your address is located in a remote area of your country (e.g., mountains or islands)
- The carrier requires additional surcharges for your address
When these situations arise, a Formovie customer service specialist will contact you prior to shipping and you will have the option to pay the charges or cancel your order.
If your package is not shipped from a local warehouse, it may be subject to duties and additional charges. formovie is not responsible for any duties and taxes, and import taxes are the responsibility of the buyer.
For some countries where local warehouses are not available, if we ship directly from China, you may need to cooperate with the logistics provider for customs clearance, and Formovie will not be responsible for any loss or non-delivery of goods caused by your refusal to clear customs.
Canceling an Order or Returning a Package
You may modify or cancel your order by contacting Formovie prior to the start of shipping. Formovie will not accept any changes to your order once it has shipped, and shipping costs caused by customer remorse will not be refunded under any circumstances and will be deducted when the order is refunded, regardless of whether you are entitled to free shipping.
If you request to cancel your order while your package is in the process of being shipped, we will attempt to communicate with the logistics provider to discontinue the shipment and return the shipped package. If that fails, you can refuse to sign for the package or sign for the package and send it back after contacting Formovie's customer service.
Whichever method you choose, you will be responsible for the full cost of shipping the package. After the warehouse receives the returned package, we will check the status of the package and deduct the shipping and repacking costs incurred in the refund.
| Product | Shipping cost for delivery |
| Formovie THEATER | The shipping fees vary by country, and the final price is subject to the checkout page. |
|
Xming Page One |
The shipping fees vary by country, and the final price is subject to the checkout page. |
| ALR Projection Screen 100-inch | No 14-Day Return and Refund Support |
Please note that it is not our obligation to intercept the package after shipment, and it is up to the carrier to successfully discontinue the shipment. If the loss of the package is lost due to customer remorse, the customer will bear the full loss.
If the returned product is signed by you and sent back by yourself, please follow the instructions of the customer service experts and send it back to the correct address through a regular logistics company. For products larger than $1000, we recommend that you purchase additional damage insurance for the package.
For returns due to quality issues or product defects please refer to
https://www.formovie.com/pages/warranty-notice
https://www.formovie.com/policies/refund-policy
Out of stock
Although it is not something we want to see, in some extreme cases (e.g. factory strikes, shipping routes, local government closures), site products will be out of stock for a short period of time, which will result in longer fulfillment times, and we will normally ship within 45 days.
You can ask us to cancel your order or continue to wait. If you do not want to wait, we will immediately refund the full amount, if you continue to wait, we can negotiate with you some compensatory measures.
Shipping Note
Formovie may cancel your order for no reason prior to shipping, but we will explain why.
If you have purchased two or more products on the site, your package may be shipped in two or more packages from different warehouses or different locations, which means you may not receive them at the same time.
If you request to change the shipping address for your order, we may ask you to show documentation proving your identity.
Once your order begins shipping, we will notify you of the carrier and its tracking number, which you can use to track your package.
After receiving your package, please make sure there is no shipping damage before signing for it. If the package is lost or damaged in transit, please promptly report to the carrier and ask for compensation. We will actively provide you with assistance.
If you have any questions, please contact: service@formovie.com