Recovering Sims Mobile account

[girlyliving]

@SugarBean_77 Hi, I know this was years ago, but how did they help you recover your game. I am experiencing the same thing.

[Blossom17rose]

Did you get your account back? If yes then how? 

[d5f38ksxhxhj]

Omg! The exact same thing happened to me, and I tried following the instructions, but I don't have me player id from the account I lost.... 

What do I do ? 

Please help

[SalixCat]

@d5f38ksxhxhj 

Unfortunately, we can't solve your problem through the forums.

Please contact support. Follow the instructions in this post: [Guide] Finding your Player ID / How to send a Help Ticket In-Game.

If you can't access the game, contact support through this link: https://help.ea.com/en/help-home/