Madden Ultimate Team: Access Denied

[samsquanch00]

I am going around and around with EA on how my account has been restricted from MUT. I opened a case last week and have not been provided any information other than they said they completed an investigation and they are saying my account was in breach of their rules. The issue with this is that I have legitimately done nothing wrong. I don't even play any modes against other users, and I don't engage with anything coin related outside of the authorized methods within Auction House. I am truly baffled at how all of this happened, and I am even more baffled that I can't get a resolution. I have 0 correspondence as to why my account is banned. I have no idea what I'm even accused of. I just don't know where to go from here because so far, I don't know how the long the ban is for, what it's for, or a clear path to a resolution. I am 100% certain that I have done nothing to violate TOS.

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @samsquanch00.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[EA_Darko · Accepted solution]

You will need to speak to our Terms of Service team in relation to any ban @samsquanch00.

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

[JGandy1]

It’s pathetic how awful EA Sports has been about helping solve the MUT advancing problems. I have no history of being banned and I’m not currently banned but that’s the only response I ever get from them. Shameful how they treat customers who spent a lot of money on this game 

[Phatfunkadeelio]

EA is trash.  Madden especially.  Since they got rid of the competition with 2K they have gone down hill.  I started critiquing and calling out why the game is so bad on Twitter and they blocked me.  To be clear I don't use offensive language but I was raging on how bad the game play was.  

[519c0cab5cf882ac]

@samsquanch00 I’m currently experiencing the same issue. The only thing I’ve played is MUT but I’ve NEVER played an online game. And all of a sudden I can’t access MUT. I checked my account I’m not banned nor do I hav a case or a suspension.