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Explore articles and resources to help you grow, adapt, and innovate your business to delight every customer.

Expand customer relationships with Dynamics 365

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Customer relationship management

 What is CRM?

Discover the transformative power of CRM to centralize customer data, streamline processes, and enhance business operations.
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Enterprise resource planning

What is ERP?

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Augmented reality

What is augmented reality or AR?

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Enterprise resource planning

Why you need an ERP system

Discover solutions for your business

Augmented reality

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Augmented reality

What is augmented reality or AR?

Customer insights

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Customer insights 

What is a CDP?

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Customer insights

What is a customer journey?

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Customer insights

What is behavioral analytics?

Customer relationship management

A Person is wearing headphones, smiling and looking at a laptop screen in a bright room.
Customer relationship management

What is CRM?

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Customer relationship management

An introduction to CRM tools

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Customer relationship management

Choosing the best CRM business solution

Customer service

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Customer service

How help desk software supports customers

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Customer service

What is customer experience?

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Customer service

What is customer service?

Enterprise resource planning

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Enterprise resource planning

What is ERP?

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Enterprise resource planning

Why you need an ERP system

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Enterprise resource planning

Finding the right ERP software solution

Field service

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Field service

Inventory management system basics

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Field service

How field service management software works

Finance

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Finance

What is financial management?

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Finance

What is financial analytics?

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Finance

4 key financial management software benefits

Fraud protection

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Fraud protection

What is account takeover?

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Fraud protection

Types of credit card fraud

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Fraud protection

Why retailers need loss prevention strategies

Intelligent order management

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Intelligent order management

A guide to order management systems

Marketing

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Marketing

What is customer experience management?

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Marketing

What is marketing automation?

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Marketing

What is customer journey mapping?

Project operations

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Project operations

Understanding project accounting

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Project operations

How to allocate resources

Sales

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Sales

Sales force automation: How to close more deals

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Sales

What is sales enablement?

Small and mid-sized business

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Small and mid-sized business

What is a subsidiary company?

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Small and mid-sized business

What is fixed asset accounting?

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Small and mid-sized business

Your essential guide to inventory control

Supply chain management

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Supply chain management

7 trends in supply chain innovation

Supply chain management

What is supply chain management?

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