Unlock high-velocity teams with AI-powered service management
Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service.
IT support
Spin up a service desk with ease
Manage all your requests in one place
Automate support interactions with AI
Atlassian is a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023.
High-velocity service management
Accelerate Dev and Ops
Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.
Teams across the world rely on Jira Service Management
“We needed to move towards a more customer-centric approach on ITSM. Jira Service Management helped us meet our target while saving time and money.”
JOSE LUIS LIZÁRRAGA CASTRO, IT SUPPORT ENGINEER, ENGIE MEXICO
67%
reduction on license costs from switching to Jira Service Management
200
hours saved a month with report automation
100%
SLA compliance
Jira Service Management scales with you
Whether you’re part of a small team or a big enterprise, we have a plan for you. Choose only the features you need.
Get started quickly with templates
With pre-configured request types, workflows and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.
ITSM
Manage requests, incidents, and changes to deliver great service, fast.
Customer service
Deliver great service experiences to external customers, fast.
Human resources
Manage onboarding and offboarding and respond to staff requests.
Jira Service Management resources
Supercharge service management with apps and integrations
Integrations for every team
Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.