SMG - Service Management Group

“You will always be rewarded for seizing the opportunity to act.” We love that hungry perspective from Sarah Allison, Marketing Specialist, who looks to Nike (you know, the one with the swoosh and iconic tagline… yeah, that one!) for inspiration when feeling unmotivated to leave her comfort zone. Even if you don’t achieve your desired outcome, she says, the lessons you learn along the way will help you keep going and growing, and failure only comes when you fail to act at all. “Thank you, Nike, for helping remind us that taking action can be as simple as telling yourself to Just. Do. It.” 💪 #MondayMotivation

If you're trying to demonstrate how the actions you've taken are driving impact for your company, we've got some ideas: https://hubs.li/Q02DptgC0 #CX #CustomerExperience

Are you an… ✅ operations leader... ✅ in the restaurant industry, who is… ✅ facing a challenge with friction in the customer journey… ✅ AND want to empower your frontline? Then we have just the right resource for you 🔮 https://hubs.li/Q02FhKjM0 Our CX playbook isn't exactly a crystal ball, but it can produce specific recommendations for you and your team from answers to only four questions. #CX #CustomerExperience #CustomerSuccess

“Data represents real life. It is a snapshot of the world, in the same way that a picture catches a small moment in time. Numbers are always placeholders for something else, a way to capture a point of view….”  Kari Elassal, our SVP of Finance, did NOT supply the quote above. 😊 Those words come from Giorgia Lupi, an acclaimed information designer. But Kari admires Giorgia’s poetic description of data, and thinks of it often while striving for operational excellence within SMG’s Finance initiatives and across the entire organization. Ultimately, Kari says, being data-driven leads to more collaboration and informed decision making—important catalysts for innovation and growth 📈💥 #MondayMotivation

Chocolate or vanilla. Cone or cup. Nuts or no nuts. There are so many ways to enjoy ice cream - just ask our many restaurant clients! And this July, we’re celebrating them all 🎉 Happy National Ice Cream Month! 🍦 Now, enjoy an ice-creamy trivia question we’ll answer in the coming weeks. #IceCreamMonth #NationalIceCreamMonth 

🎆 Happy Independence Day! Join us on this U.S. holiday in celebrating the spirit of freedom, a value that resonates across borders and cultures! 🎉

What do customers expect from automotive aftermarket services brands like car washes, quick lubes, + auto body shops? These three top the list: 📱 App-based + online booking 🔔 Real-time service updates 💆🏽♀️ On-site amenities Get the full report + learn how your brand can leverage these insights to outpace the competition: https://hubs.li/Q02D4xLL0 #CX #AutomotiveServices #CarWash #QuickLube #AutoBodyShops

Engaging personally is all about interacting in ways that make the people we serve feel good about spending time with us. Alex Rubin, Sales Executive, recently told us about his early career "crash course" in engagement. As selling processes shifted from paper to digital, he found the old adage about business relationships is as true as ever. “Throughout all the change,” Alex said, “People. Still. Buy. From. People. And I relish the privilege of being surrounded by colleagues and leaders who understand that we have a unique opportunity to reframe our prospects’ reality. We just need to show up, show we care, and make it all about them.” #MondayMotivation

SMG's Will Mariner, Reuben James, and Leslie Smith soaking up knowledge and inspiration at the fantastic Forrester CX Summit. It was great to connect with colleagues, partners, and clients as we lean into the future of CX. #ForrCX

✅ Save this for your next meeting! We dive into the crucial KPIs for demonstrating ROI of a customer experience management platform: https://hubs.li/Q02yl0Gf0 #Restaurant #FastCasual #CX #CustomerExperience #DemonstrateROI