The Annual Enrollment Client Service Representative provides high quality client and member-focused service using knowledge of plans, products, systems, and procedures to meet or exceed client and member expectations.
Answering questions and resolve issues based on phone calls, e-mails, and internet inquiries from members and clients; access information from a variety of systems and references; and focus on identifying problems and achieving the best solution.
Qualifications
Must be available to work an 8 hour shift anytime between 7:00am - 7:00pm, Monday through Friday. We will not be able to work around school schedules.
Must Pass Typing and Grammar - 35 words per minute
Must Pass Background Check
Assignment will be from September 2024 through January/February 2025
Successful candidates must demonstrate a strong customer service focus with previous inbound call center experience.
Effective verbal and written communication skills.
Attention to detail and accuracy.
Analytical skills.
Positive, helpful approach to problem solving.
Excellent listening and probing skills.
Intermediate skills in Microsoft Office Suite including Excel.
Responsibilities
Answers questions and resolves issues based on phone calls, emails, internet inquiries from members, clients and others while maintaining consistent quality.
Research and respond to enrollment issues.
Provide problem resolution by effectively communicating with other departments, product vendors, and the participant or client.
Receive, distribute and/or own tasks including resolution and appropriate customer support.
Effectively document and track contacts with participants, clients and vendors.
Ensure all interactions with customers (both internal and external) are professional and courteous.
Escalate appropriate referrals, complaints, grievance and appeals according to client requirements.
Educate participants, clients and others on self-service options.
Assist in preparation of daily, weekly or monthly reports.
Update member data including dependents, change of addresses, etc., ensuring data integrity.
Completes tasks, generates letters and files associated paperwork.
Effectively interact with all team members for purpose of resolving participants' or clients' needs.
Special projects and other duties as assigned.
Equal Opportunity Employer: including disability and vets
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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