COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.
What We Need…
COCC is looking for an Application Trainer to join our team and support our innovative iBanking platform. This individual will be responsible for the development and delivery of quality product training to COCC’s internal staff and Financial Institutions.
What’s In It For You…
COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you’d expect from an award-winning employer plus:
A hybrid schedule allowing you the flexibility to balance your work/life needs
A customized training plan to successfully onboard you through your first year
A robust employee training and development program aligned with career pathing objectives
Generous PTO offering as well as competitive pay and benefits
On-site fitness center / off-site fitness/wellness reimbursement
Tuition Reimbursement
Financial planning assistance with certified professionals
Fun employee events such as company outings, trivia, sports leagues wellness events
Peer recognition programs
What You’ll Do…
Develop and deliver training programs with supporting documentation and materials to enhance product and system functionality knowledge
Support internal needs for training new employees
Provide onsite training programs to clients
Assist clients in creating training programs for their staff
Research and learn how to use various tools to deliver quality presentation approaches. This includes virtual/remote training or webex, and computer based training
Translate and explain technical information, concepts and requirements in user friendly language
Learns new system features, version upgrades and new releases
Update internal training programs as products and services are modified
Participate in internal training program as needed
Attend industry training programs, technical training classes and other educational programs
Enhance product knowledge and system functionality, cross train in other applications and perform self-learning exercises by use of the training lab and/or bank test databases
Provide clients with best practices and consultation to best utilize system functionality
Provide system demonstrations to prospects or existing clients
Provide support or assistance with institution conversions
What You’ll Bring…
Bachelor’s degree is preferred for this role but will consider appropriate work experience and/or relevant certifications
Training certification preferred
At least one year experience designing and delivering creative training programs
Banking experience required
Ability to communicate effectively with all levels of staff and management both verbally and in writing
Excellent customer service and presentation skills
Ability to maintain composure when dealing with dissatisfied clients
Ability to project COCC’s quality image to clients and others
Ability to demonstrate or explain concepts, procedures and tasks to others
Proficient in system applications
Ability to understand and communicate system functionality
Experience with any of the following financial systems is highly preferred; COCC Insight System or FISERV Platform (OSI)
Salary Range for this role is $61,200-$96,900 per year
COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
Accessibility - If you’re a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we’ll be happy to get back to you!
Seniority level
Entry level
Employment type
Full-time
Job function
Strategy/Planning and Information Technology
Industries
IT Services and IT Consulting
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