BDC Representative - Service

Business Development Center (BDC) Representative

Hyundai Santa Monica

We’re looking for individuals who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment! If you’re ready to ignite your career, we have an opportunity for you in our Business Development Center Team. Come be a part of the Automotive Industry future with LAcarGUY!

Responsibilities

The BDC Representative acts as the communication link between the customer and automotive dealership. The BDC Representative is responsible for confirming and rescheduling service appointments via inbound/outbound calls.

• Follow script and guidelines on each and every phone call.
• Master Power Tracks and use appropriately.
• Ensure phones are not left unattended during scheduled shift.
• Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  
  
  

Qualifications

• Previous Call Center experience is required.
• Prior Automotive Dealership/BDC experience is highly preferred.
• Excellent verbal and written communication skills.
• Proven ability to provide clients with a first call resolution.
• Ability to develop strong client relationships and adjust as needed for each customer.
• Candidates must have the ability to work a flexible schedule, which may include Saturdays.
  
  
  

Benefits

• Medical, Dental and Vision Plans
• Short and Long-Term Disability
• Paid Holidays & Paid Time Off
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Assistance Plan
  
  
  

Compensation

• The position pays $18.00/hour, plus bonus based on performance such as Individual Appointments Shown.
  
  
  

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.

Hiring Requirements

• 18 years or older
• All potential employees must pass pre-employment testing including a background check and drug screen