Corporate Trainer: Mortgage

In this position as a Corporate Trainer with a full-service mortgage company, you will be focused on implementing training plans to support new loan advisors through their training and development. You will be leading coaching calls and classroom trainings with a full view approach from each phase of learning. This team uses a hybrid schedule from the office located in Columbia, MD and the shift time is 9am-6pm. Apply today for immediate consideration!

Responsibilities:

• Train Loan Advisors on company systems, processes and procedures, sales scripts, compliance requirements, and customer service skills.
• Manage Loan Advisors during the production phase of training, including the use of call scripts, sales skills, best practices to meet or exceed performance goals, and training reinforcement.
• Lead call reviews and coaching sessions.
• Analyze production reports that contain Key Performance Indicators (KPI's).
• Provide progress updates to sales leaders when transitioning Loan Advisors from training to the sales teams.
• Demonstrate a strong functional knowledge of all Call Center products and underwriting guidelines.
• Assist with development of training materials for coaching sessions and classroom presentations.
• Report to the Manager of Sales Development. Collaborate with team members to help execute the mission statement.
• Help execute Call Center initiatives and training pilots.
• Comply with all policies and procedures.