Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis
What you will do:
Customer experience teams build the safest, most enjoyable human connections that encourage trust, confidence and passion in our brands. We love delighting customers, and ensuring our customers receive the best service. In addition, this organization is responsible for helping to identify customer Journey pain points and main offenders, through the analysis of customer data that let us understand the opportunities to improve our customer experience.
Job Description
Analyze customer data in order to identify pain points and opportunities.
Create dashboards that let different areas visualize customer 360 information and easily identify focus points.
Support the day to day activities with customer experience suppliers (NPS, Pulse Survey, Vertex).
Deploy CX processes and programs to internal areas.
Additional Job Description
Desired Skills & Experience
Bachelor's degree required – Marketing or Business Administration
1.2 + years of experience in similar field
Experience working with diverse internal teams
Understanding of customer experience concepts
Advanced English.
SAP, Excel and Power BI
Skills
Ability to negotiate and work effectively across diverse teams
Excellent collaboration skills
Ability to synthesize data into insights, make recommendations and drive results
Strong prioritization, project and time management skills
Advance proficiency in Excel
Customer Focus
Can handle multi-task under pressure
Has strong project management skills and communications skills.
Remember to attach your CV when applying to this vacancy.
If any additional accommodation is needed let your recruiter know
Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
Diversity Information
General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.
We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting, Appliances, Electrical, and Electronics Manufacturing, and Motor Vehicle Manufacturing
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