IT Vendor Manager

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

The IT Vendor Manager is responsible for managing the contract life cycle, which includes changes, modifications, and enforcement of performance clauses by setting vendor/service provider performance direction and priorities, and preparing new SLAs as required. The position acts as the key contact and subject-matter expert for all contract-related activities and provides review and direction for vendor activities, ensuring that the vendor's performance meets expectations. This position also assesses internal customer satisfaction levels with selected vendors, and continuously guides service activities to maintain and enhance the gains achieved through corrective actions.

Essential

Duties & Responsibilities:

• Develop a structured vendor performance management framework to implement consistency across the IT vendor portfolio.
• Establish contract management objectives, procedures, templates, and workflow processes for IT vendor contracts and deliverable schedules.
• Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards. Vendor scorecards should include assessments of performance, contract, relationship, and risk against objectives, outcomes, measures, and targets.
• Manage contract review meetings to ensure delivery against objectives and contract budgets. Develop regular reports on contract milestones, execution, and risk.
• Demonstrate a clear line of sight from business objectives to vendor performance management metrics when creating reports.
• Effectively communicate a clear and concise contract overview (summary of key contract terms, risks, opportunities, and service delivery guidelines) to key stakeholders, and provide clarity on contract elements when required.
• Work alongside IT colleagues to assist with developing statements of work (SOWs) and understand any current requests for information (RFIs), requests for quotation (RFQs), and requests for proposal (RFPs) that are in the pipeline.
• Engage the business units to understand the vendor's effectiveness in meeting business needs.
• Ensure that vendors perform root-cause analysis for failed performance metrics and that corrective actions are implemented, and resolve performance issues.
• Ensure that vendors' continuous improvement activities across all services are being performed and monitor the corrective action process.
• Assist in planning and maintaining IT roadmap.
  
  
  

Other

• All job-related duties as assigned.
  
  
  

Qualifications

• Bachelor's degree in Business Administration, Computer Sciences/Information Technologies, Economics, Psychology, Mathematics, Finance, or related field.
• Minimum of five years' experience with managing contract life cycles, with an emphasis on technology or IT service agreements.
• Three to five years in IT service delivery, IT contract management, or general vendor management.
• Experience in managing large complex contracts in one or more IT categories, including hardware, software, service, and communication.
• Knowledge of contracting trends, licensing models, and traditional and emerging contract and vendor performance models.
• Information Technology Infrastructure Library (ITIL) experience desired, but not required.
• Strong analytical skills are required, particularly, an understanding of basic statistics and a proficiency in Excel.
• Experience in data analytics and data visualization tools such as PowerBI is preferred.
• Strong interpersonal skills
• Strong organizational and management skills
  
  
  

OR

• An equivalent combination of education, experience, knowledge, skills, abilities.
  
  
  

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.
  
  
  

Career Map

Based on job performance, experience, education, and position availability the next step on the career map for this position may be: Manager, Program Management Office

We are considering all applications for this position up until the position close date of 7/25/2024. For consideration, please be sure to apply before the posting end date.

RTD provides equal employment opportunities to all employees and applicants for employment without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

For a full statement of RTD's Equal Employment Opportunity (EEO) policy, or for information on filing an EEO complaint, please select the applicable link below: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

Pay Range

$77,437.00 - $109,380.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.