Responsible for selling, receiving, and delivery of parts, attachments and accessories. Assist the Aftermarket Manager in maintain accurate, timely reports, work orders and records relative to the parts and service department’s daily operation. In addition, performs in-store customer service, overall organizational promotion, and stocking duties.
Responsibilities:
Look up and ordering of Parts for John Deere equipment using JDPOINT ordering system & PMPRO catalog system
Look up and ordering of Parts for Other Vendors using their website catalogs
Sells & orders parts required to fill customer needs using PFW business system
Promotes and sells products and/or services to meet customer needs
Supplies Service Technicians with parts as required
Assists with preparing and maintaining merchandise displays
Assists in keeping parts department clean and orderly
Follows up on shortages and expedites issues by reporting to the manager
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Aftermarket Manager/Lead or Shop Foreman and maintains control until they are closed and invoiced
Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Aftermarket Manager
Maintains Service Department and Parts Department filing and records
Updates customer profiles using equipment, hours, or other information from the customer work orders
Assist in answering service phone calls
Maintains accessories and supplies and prepares replacement orders
May prepare Service Technician efficiency reports and other reports as needed
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
Assists in maintaining all departmental tools, equipment, and vehicles are in good working order
Perform other related duties assigned by Managers.
Experience, Education, Skills and Knowledge:
Basic data entry/keyboarding skills
Basic machinery knowledge
General understanding of mechanical/technical terms is preferred
Basic knowledge of accounting services
Ability to use standard desktop load applications such as Microsoft Office and internal functions
Knowledge of office procedures
Parts Educate - Required to have 20 credits per year of John Deere training as well as training requested by their Parts Manager
Ability to use the JD Pathways /John Deere Parts Catalog computer application and Vendor Websites for parts look up and ordering.
Ability to learn PFW business system for invoicing, receipting and ordering parts for customers
Ability to work in a team environment
Ability to lift items weighing up to 75 lbs.
High School diploma or equivalent experience
Fork lift license required
Company Description
We are a family-owned business that started in 1963 as a John Deere dealership serving the agricultural industry around Lake Okeechobee and have grown to 18 locations covering South and Central Florida. We serve a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners.
We have become one of the largest John Deere dealers in the world by focusing on customer service and satisfaction. That philosophy continues today and is shown by each member of our working family. By empowering Team Everglades to go the extra mile, the underlying commitment to product and parts availability as well as our outstanding repair capabilities, we are in the best position to exceed your expectations for the long haul. We hope that consistently meeting your needs as efficiently and effectively as possible will keep you coming back. Thank you for the opportunity to show you the Everglades Difference.
We are a family-owned business that started in 1963 as a John Deere dealership serving the agricultural industry around Lake Okeechobee and have grown to 18 locations covering South and Central Florida. We serve a wide range of customers from some of the largest agricultural producers of sugar, citrus and vegetables to individual farmers, golf courses, nurseries, commercial landscape management companies, and construction businesses, as well as large and small property owners. We have become one of the largest John Deere dealers in the world by focusing on customer service and satisfaction. That philosophy continues today and is shown by each member of our working family. By empowering Team Everglades to go the extra mile, the underlying commitment to product and parts availability as well as our outstanding repair capabilities, we are in the best position to exceed your expectations for the long haul. We hope that consistently meeting your needs as efficiently and effectively as possible will keep you coming back. Thank you for the opportunity to show you the Everglades Difference.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Machinery Manufacturing
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