Q: Why is field service automation so important? A: It streamlines important recurring tasks — scheduling, dispatching, routing, asset service management, invoicing, and communications — to improve efficiency and productivity. Learn more: https://sforce.co/3zKr4hn #fieldservice #automation
Salesforce for Service
Software Development
San Francisco, CA 40,607 followers
Reimagine service and field service for the AI era. CRM + Data + AI + Trust.
About us
Service Cloud can help you scale support across every customer touchpoint, boost agent & mobile worker team productivity, and increase customer satisfaction with one unified AI platform. Join the Serviceblazer community to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide. Join the Serviceblazer community to learn best practices, keep current with product innovations, and network with other service and field service professionals worldwide.
- Website
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http://www.salesforce.com/service-cloud
External link for Salesforce for Service
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- San Francisco, CA
- Specialties
- service, field service, customer service, customer experience, ai, data, crm, trust, and contact center
Updates
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How do you select the right customer service solution? Step 1: Watch "Why Service Cloud for Digital-First Customer-Centric Service" on-demand and learn what sets Service Cloud apart: https://sforce.co/3VZ3RR6
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Take your Service Cloud implementation from good to great with My Service Journey. Now you can explore Service Cloud capabilities based on your business goals, what’s new, and more. Watch a demo: https://sforce.co/4d3GKe6
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Salesforce for Service reposted this
Transform your chatbot experience with AI agents. Join us July 18 for a LinkedIn Live and hear our product experts discuss the exciting future of autonomous AI agents for service. Also, learn best practices for boosting agent productivity and deflecting more cases while reducing cost-to-serve. Save your spot: https://sforce.co/45Tolye
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ICYMI: Salesforce admin manager at Quickbase Julie ODonnell shared her customer service journey, top career tips, and insights on maximizing value from the #Serviceblazer Community at #SalesforceTour Boston. Watch the full interview on Salesforce+: https://sforce.co/462qVBQ
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88% of customers believe their experience with a company is as important as its products. That means the contact center experience is more critical than ever. Learn what your contact center must have to deliver 5-star service: https://sforce.co/3S5Tetr
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#FunFact: Salesforce Sales Cloud + Service Cloud = A full view of customer interactions. Join us July 17 and learn how integrating #Sales and #Service enables agents to provide personalized support and identify new sales opps: https://sforce.co/4bxfvat
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Say hello to #Serviceblazer Shorts! 👋 Watch this space for quick tips and tricks that you can use in your service org. In this episode, Allie Lawler, Principal Solutions Engineer, Cirrius Solutions Inc., explains what it means to be a Serviceblazer. Join the community today: https://sforce.co/4bkt3H9
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Want to add AI to your customer service strategy but don't know how? Join us July 18 and learn how AI can unlock cost savings and operational efficiencies, while raising the bar for personalization and service excellence: https://sforce.co/3xY2CZa
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Need to provide customer support anytime? You can with an AI chatbot. 🤖 AI chatbots are digital assistants that can answer simple questions, help your customers with self-service, and more. Learn how AI chatbots can transform your customer service: https://sforce.co/4eNRuia #customerservice #ai #chatbot
What Is an AI Chatbot? Types, Features, and Benefits
salesforce.com