February
I was at level 30, backed up my data to EA account AND Game Center for iOS. I was trying to fix a different bug (the game wouldn’t allow me to make a purchase) so I uninstalled and reinstalled. All data was lost. It asked if I would like to restore to my previous game (level 30) and it STILL started me back at level 1. Freaking out. Help!
February
We can't solve your problem from the forums.
Please contact support. Follow the instructions from this post: [Guide] Finding your Player ID / How to send a Help Ticket In-Game.