Jira Service Management

If one of the bad decisions you're making is your #ITSM Software, come visit me in the Atlassian's Jira Service Management booth so we can turn that around! I'll be there all week. 🙋♀️ (photo cred Nicole Pitaro) Can't make it to Team '24 either online or in-person? Sign up for this webinar instead: https://lnkd.in/d_jkzK3i

I'm really excited to see the recent updates Atlassian is rolling out for Jira Service Management! With major improvements coming every month, the possibilities are endless. Check out these three new features that you need to know about: 📦 Products and Entitlements: Streamline the help experience by tracking customer entitlements and providing personalised, tailored support information - https://bit.ly/3W6lIpI 🧠 AI-powered request type and field suggestions: Start building new service desks with confidence, using Atlassian Intelligence's smart recommendations tailored to your work needs - https://bit.ly/3vOxIBI 🛠️ EAP for multiple help centers in JSM: Create additional portals with custom branding, announcements, topics, and URL slugs - https://bit.ly/3UlwhE1 Which new feature are you most looking forward to? Let me know in the comments! #AtlassianCreator #AtlassianTopTips #JiraServiceManagement

Have you ever needed to create and customize multiple Help Centers within the same Jira Service Management site? Atlassian has launched an Early Access Program for Multiple Help Centers in Jira Service Management—each with its unique branding, homepage modifications, and announcements. By joining, you'll experience firsthand the benefits of extended help center customization, including the ability to: - Create additional help centers - Set look & feel - Set announcements - Create topics - Feature or hide portals on the home page If you're interested in being part of this initiative, please register here: https://lnkd.in/gZ9qJgMM We are looking forward to your participation and feedback! #Atlassian #JiraServiceManagement #EarlyAccessProgram #CustomerService #HelpCenter #CustomerExperience #ServiceManagement #JSM

Hey LinkedIn community! Are you looking to optimize service management for your HR team, discuss best practices, or understand Jira Service Management product features for HR teams? Join the conversation with our product team and Atlassian HR leadership in our upcoming Atlassian Community Ask Me Anything on April 24th. Drop your questions here: https://lnkd.in/gDVFfCHm

What an incredible experience this was! My heartfelt thanks to Glen Wilson for offering me the chance to engage in a meaningful discussion about OVO Energy's successes with Jira Service Management and the Atlassian toolset 🎉 I would also like to extend my sincere gratitude to Jamie Arthur for connecting me with this wonderful opportunity 🙏 My appreciation also goes out to everyone at Atlassian for orchestrating such a phenomenal event 🥰

Wondering how AI will impact ITSM? Don't miss the keynote at Team Tour High Velocity in Munich and London, with Principal Product Manager, Vincent Wong. He'll show you how to optimize and improve your processes, and drive customer satisfaction with the power and magic of AI. https://lnkd.in/gEVzsdPX

Thanks to everyone who came to Team Tour High Velocity in New York City this week! Special thanks to our partner sponsors Adaptavist, Forty8Fifty Labs, ServiceRocket, and Valiantys - Atlassian Platinum Solution Partner for a great day talking all things service management! Next up ➡️ Munich and London! Registration is still open: https://lnkd.in/gEVzsdPX

Join us on February 28th for our upcoming webinar to learn how Jira Service Management can help your team accelerate end-to-end incident resolution and collaborate across Dev, Ops, and support on one platform. Register here: https://lnkd.in/dsRuDiJR

You can now track, organize, and prioritize your issues in a centralized board in Jira Service Management! Whether you're an IT team running a service desk or and HR org managing onboarding, a board view can help all your teams deliver excellent service. Learn how to enable: https://lnkd.in/eWJrEvi7