ResultsCX

Mark Cunningham, Chief People Officer at ResultsCX, emphasizes the vital role of employee recognition in this AdvantageClub webinar, 'Elevate Your Employee Engagement Efforts,' hosted by Matthew Willis, Sr. VP, GM, of AdvantageClub.ai.   Mark highlights the importance of peer-to-peer recognition, noting, "Everyone wants to be seen and heard, and they want to know they've made a difference in their job, to the team, or to the company as a whole."   Whether through awards, social media mentions, or internal communications, we always find a way to celebrate exceptional contributions. This unique approach fosters a culture where every team member feels valued and appreciated, driving engagement and loyalty across the organization.   Catch the entire webinar here: https://buff.ly/3UllNEQ #EmployeeEngagement #LeadershipSupport #CompanyCulture #EmployeeRecognition #PeerRecognition

Unlocking Growth in Telecom: A Strategic Partnership for Success In the fast-paced world of telecom, staying ahead requires a commitment to innovation and a customer-centric approach.   Our collaboration with a leading telecom provider highlights this philosophy. When the client confronted the dual challenges of rapid growth and increasing customer demands, we crafted a strategy that harmonized scalable operations with exceptional customer experiences.   By prioritizing seamless connectivity, personalized services, and consistently exceeding customer expectations, we set the stage for sustainable growth and long-term success for the telecom client.   Discover how we achieved this and explore the full story:  https://lnkd.in/eU-zHzsK Dan Dwyer, Mark DeGeorge

We’re proud to be Great Place to Work® recertified in the USA, Honduras, Mexico, and the Philippines, and this year we welcome Bulgaria to our ranks!   Our journey to becoming a Great Place to Work® has been driven by our dedication to creating an inclusive, supportive, and innovative environment. From comprehensive training programs to wellness initiatives and community engagement, we strive to provide a workplace where our employees can grow personally and professionally.   We take pride in walking the talk through our dedication to a people-first culture and remain committed to ensuring that our workplace remains one where everyone feels valued and empowered.   We extend our heartfelt gratitude to our teams whose passion, dedication, and collaboration have made ResultsCX an exceptional place to work. Your contributions are invaluable and we are proud to have you as part of our team. 🌟 #PeopleMatter #GreatPlaceToWorkCertified #GPTW #EmployeeExperience #WorkplaceCulture #ResultsCX #Leadership #Innovation Great Place To Work US Great Place To Work® Philippines Great Place to Work® México Great Place to Work® Caribe & Centroamérica

⬆️ Transforming Member Satisfaction in Health & Wellness 🌟 Discover how our client, a leading benefits provider, achieved remarkable results! By harnessing the power of agent AI and chatbots, they elevated CSAT to over 94% within just two years. Our innovative approach not only streamlined support but also enhanced customer experiences. 🚀 Dive into the success story here: https://lnkd.in/ehnHCfAj Olga Golovin, Jim Gallagher, Aaron Prisco

Dedication is the cornerstone of excellence. The gold-winning Olympian Christopher Lillis exemplifies this belief. From a family ski trip in Rochester, NY, to the Olympic stage, Chris's story is one of passion, hard work, and relentless pursuit of goals. The unwavering dedication Chris shows to his training regimen, which includes 40 to 46 hours of weekly drills, gym routines, and practice, we see a reflection of our team's commitment to delivering transformative CX. Chris's focus on continuous improvement and setting clear, impactful goals is a testament to the power of dedication. Just as Chris pushes the limits in his sport, we strive to exceed expectations and deliver outstanding results for our clients. In our support for Chris Lillis, we celebrate the dedication and the shared values that drive success both on the slopes and in our work at ResultsCX. #Dedication #Excellence #FreestyleSkiing #ResultsCX #ChrisLillis #Inspiration

A leading American footwear company needed to tackle heavy customer backlogs, ensure peak season readiness and scale CX operations to support rapid growth. In this client success story, read how they achieved these goals while setting new standards for CX excellence in retail. Download now: https://lnkd.in/e_SnTcQ4 Vanessa Link, Mark DeGeorge #CXMatters #CXOptimization #RetailSuccess

#Flashback Our frontline leaders from training, quality, operations, and sales came together for the Philippines Leadership Summit. The summit was a fantastic opportunity for our team to collaborate, share invaluable insights, and hone their skills to drive organizational excellence.   We're thrilled to recognize two outstanding leaders, Rheyza G. and Dhan O. who earned certification to facilitate future summits. Their dedication, growth, and unwavering commitment to excellence are truly inspiring.   Here's to our teams' continued success and the ongoing journey of developing future leaders! A heartfelt thank you to everyone for their incredible contributions. #Leadership #PeopleMatter #TeamSuccess #OrganizationalExcellence #Growth #Collaboration #ThankYou

Our Bulgaria-based operations in Sofia and Plovdiv have a proven track record of delivering exceptional outcomes. With state-of-the-art offices, we provide advanced AI-Ops and omnichannel support for global Fast Growth Technology clients. Whether you're a fresher or looking for a change, joining our team in Bulgaria offers a dynamic and promising career. We're proud to provide our employees with numerous opportunities for personal and professional growth, helping them achieve their full potential. Take the first step towards joining the ResultsCX team today: https://lnkd.in/entjqJqj #Sofia #Plovdiv #Bulgaria #Careers

Our dedicated CMS Taskforce specializes in enabling Medicare Advantage plans to meet the stringent demands of CMS Star Ratings. Adopting digital-first engagement strategies can effectively fill care gaps, address unique member needs, and enhance the member experience. Visit https://lnkd.in/eGwEWXPr Olga Golovin, Becky Watkins, Jim Gallagher, Aaron Prisco

Happy Independence Day, America! Today, we honor the birth of our nation and the signing of the Declaration of Independence on July 4, 1776. This day signifies our commitment to freedom and unity. At ResultsCX, we value these principles and the strength they bring to our team. 💡Fun Fact: Did you know that the oldest continuous Independence Day celebration in the United States is held in Bristol, Rhode Island? The tradition started in 1785 and continues to this day, featuring patriotic exercises and a grand parade! #IndependenceDay