Samsung Electronics’ Post

Greetings , This post pertains to Samsung electronics India devision Customer name - Shashank Mishra . Registered mobile no . 7675057860 This is regarding my side by side Samsung refrigerator . Because of internal leakage the company has called back the fridge . Regarding the same I have been in touch with Mr Rawal from Lucknow . His behaviour is highly unprofessional . He had to send someone with nitrogen to refill in the fridge as he said the video of this has to be sent to the company for refund . He has been making false promises from the last 4 days and doesn’t care to call back and update in case the work is not happening at his committed time . Since I am working too I had to make alternate arrangements for some help to be present at home all this four days as per the time slot given by him . This is actually very torturous . Due to his behaviour a lot of mental torture has been caused apart from the money spent on domestic help to stay extra hours . His number is 6386-894995. Kindly revert to me asap as this is absolutely not acceptable from a company like Samsung . Employees like this are ruining the image of Samsung and not to mentions our disgust towards the brand as whole

Samsung 85 inch TV We bought this tv on June 15 2023 and back in July the board went out and then my tv speakers were going out and then the tech comes out and replaces the board and speakers and the new board didnt work so he put in the old board in and the left and told me to make a new ticket and they would put it in for replacement and then they called and said they advised that they couldn’t do it. When he got here the tv was working and I could hear out one of the speakers. Atleast when he left the tv was on but no sound but now it’s off and won’t turn on. The Samsung’s remote don’t even work. I paid over $1300 for this tv and all it’s doing now is collecting dust on the wall where it’s mounted out. I even considered buying the new Samsung 24 phone but thank God I didn’t. I need someone to help bc this warranty on this tv is about to expire

good morning ! I want to leave my indignation with the sac (Brazil) I made a complaint about purchasing a notebook and the sac informed that when the delivery was attempted, no one was at home, my sister stayed there all day (delivery was due on 3/05 ) the answer was that there was no one, the funny thing is that the information says there was a delay. company sac needs to improve.

Refer my previous post . After the post I received a call from Mr Sanjeev service manager Lucknow India , promising me that my issue will be resolved . It’s been a month now . Every week I check he tells me that I’ll get the draft for the refund amount in couple of days . They’ve shamelessly taken advance Money for return charges of refrigerator too. However no resolution of the issue . Is this the after sales support offered for a faulty product . Kindly put in a word with customer relations in India . Your products are loosing appeal because of this unresolved issue

Tenho um zflip 4 que desliga ao fechar a tela, estou com muitas pessoas com as mesmas reclamações, e agr não estou mais na garantia e querem cobrar um absurdo por um erro recorrente da marca!

Brand new Galaxy phone. Warm and hot, clearly some issue on parts. Service center for problem solution: 24h for first reply + 3-5 days for fixing the problem. WHAT? A tv, a washing machine can take 5 days. Mobile is essential, I have to cancel my agenda due to the lack of operational capacity to call a cab, drive/navigate, receive phone calls, check agenda etc. Considering it is an error of the production plant, why not fix it in a few hours, same day? Very bad after sales service, really bad! The board is clearly focused on sales. After sales…well…who cares? However, after sales will determine the next smartphone purchase, I can tell you, will NOT be a Samsung, and will be my pleasure to tell this story to everybody influencing as most people as I can to consider not to buy a Samsung.

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Dear Samsung look into my matter plz Thank you for contacting Samsung customer care. Your reference number is 1193802515. For any query, WhatsApp us on 180057267864 or click https://bit.ly/31QN4lI

dont buy samsung products. i have bought one tv and it is under warranty. no one came for the repaire after a week.